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Bank One Arizona North America Work Values
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Daily Duties at Bank One Arizona North America :
Coordinate work assignments of representatives engaged in performing a subset of the following duties to include on-line customer service/billing, customer retention, and inbound/outbound programs/welcome calls. Complete monthly call observations, monitoring employee-customer interaction to provide ongoing feedback to employees to ensure quality service, and customer satisfaction. Conduct monthly one-on-one coaching sessions with team representatives. Monitor and approved the representative payroll, working hours, overtime, training, vacations, lunch time, breaks, etc. Administer training for representatives in coordination with Trainer and monitor/evaluate progress. Prepare and analyze reports detailing department/team results for review by Area Exec Directors, Associates Director and/or Manager. Make service-Affecting decisions in routine matters. Maintain frequent customer contact and interface to ensure that First USA Card Services was perceived by the customer as providing timely follow up and response
What they like about Bank One Arizona North America :
Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.
Information about Bank One Arizona North America
Company Rank: 5.0 out of 5
Average length of employment : 2 years
Average salary of employees: $30,000
These are some of the questions we asked our climbers about their experiences with Bank One Arizona North America :
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
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| Were you recognized for meeting or exceeding expectations? | 5.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 5.0 |
| 03| | ||
| I would recommend this as a place of employment. | 3.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 3.0 |
