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Bank One Arizona North America Work Values
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Daily Duties at Bank One Arizona North America :
Coordinate work assignments of representatives engaged in performing a subset of the following duties to include on-line customer service/billing, customer retention, and inbound/outbound programs/welcome calls. Complete monthly call observations, monitoring employee-customer interaction to provide ongoing feedback to employees to ensure quality service, and customer satisfaction. Conduct monthly one-on-one coaching sessions with team representatives. Monitor and approved the representative payroll, working hours, overtime, training, vacations, lunch time, breaks, etc. Administer training for representatives in coordination with Trainer and monitor/evaluate progress. Prepare and analyze reports detailing department/team results for review by Area Exec Directors, Associates Director and/or Manager. Make service-Affecting decisions in routine matters. Maintain frequent customer contact and interface to ensure that First USA Card Services was perceived by the customer as providing timely follow up and response
What they like about Bank One Arizona North America :
The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.
Information about Bank One Arizona North America
Company Rank: 5.0 out of 5
Average length of employment : 2 years
Average salary of employees: $30,000
These are some of the questions we asked our climbers about their experiences with Bank One Arizona North America :
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
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| Were you recognized for meeting or exceeding expectations? | 5.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 5.0 |
| 03| | ||
| I would recommend this as a place of employment. | 3.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 3.0 |
