Great Stone Mortgage Work Values

Daily Duties at Great Stone Mortgage :

Coordinate work assignments of representatives engaged in performing a subset of the following duties to include on-line customer service/billing, customer retention, and inbound/outbound programs/welcome calls. Complete monthly call observations, monitoring employee-customer interaction to provide ongoing feedback to employees to ensure quality service, and customer satisfaction. Conduct monthly one-on-one coaching sessions with team representatives. Monitor and approved the representative payroll, working hours, overtime, training, vacations, lunch time, breaks, etc. Administer training for representatives in coordination with Trainer and monitor/evaluate progress. Prepare and analyze reports detailing department/team results for review by Area Exec Directors, Associates Director and/or Manager. Make service-Affecting decisions in routine matters. Maintain frequent customer contact and interface to ensure that Great Stone Mortgage was perceived by the customer as providing timely follow up and response Other Duties: Reviewed initial approval for accuracy and communicates needed conditions to the brokers and Account Executives. Receives conditions from brokers and ensures that the conditions are cleared in a timely manner. Clears underwriting conditions within signing authority. Submits files to underwriter to have conditions cleared that are above individuals signing authority. Puts file in order; makes sure all necessary documents, including bank statements, tax returns, pay-stubs, etc. are present. Updates LOS system and ensures system is a mirror of the physical file. Obtains all information needed for closing, schedules closing date with broker and submits file to closing dept

What they like about Great Stone Mortgage :

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Customer Service Rep, Management, Financial

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Great Stone Mortgage :