Verizon Wireless Work Values

Daily Duties at Verizon Wireless:

• Provide assistance to National, Consolidated Major Accounts, Small- to- Medium Business, Residential and Employee-liable, Government and Federal customers. • Provide operational support to the business sales channels in South Markets. • Assist customers in registering online or how to access their personal account. Help to reset or changer user information online, assist corporate customers with account maintenance and reporting for My Business accounts. • Work with Internal Departments: Finance, Sales, AOC, Treasury, Technical Support, BSC Offline, EZ Move, Porting Center, Account Liaisons or SPOCS to provide quick resolution and customer satisfaction. • Troubleshoot and resolve issues including but not limited to: assisting customers with billing issues, placing equipment orders, providing order status, FedEx tracking and delivery times, equipment pricing, ESN changes , local number ports, activations setup or correcting failed activations, upgrade eligibility, contract extension, service renewals, applying credits, researching any misapplied payments, refunds or lost checks. • Diagnose and resolve cellular customer support and technical issues. Understand and communicate complex and technical information clearly and concisely, adjusting language and terminology to the needs of the customer (internal and external) in a professional manner. • Support a growing number of wireless or data products, and continuously demonstrate proficiency in product knowledge and call handling skills. • Assess needs and suggests or promote alternative products and services. • Handle daily escalations which may require adaptation of response or extensive research on an issue.

What they like about Verizon Wireless:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

marketing, account executive, public relations officer, communications specialist

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Verizon Wireless: