Comcast Work Values

Daily Duties at Comcast:

* Troubleshot customer connectivity including but not limited to: DHCP, RF, modem, router, or combination device (stability of equipment as well as configuration), Email issues such as delivery problems, client configuration, and DNS problems. * Explained the policies, the network responsibilities, the regulations and how taxes and fees are applied to each account as needed. * Determined the appropriate solution based on diagnosis and executed the most logical fix providing written instruction to Customer at a level of detail commensurate with customer PC knowledge and experience. * Fostered daily customer education of the products offered and billing processes. * Maintained knowledge of the company's internal processes, procedures, and training. * Documented details of customer interaction by opening tickets in the trouble ticketing system and recorded appropriate information in database. * Expedited follow-up and took ownership of in depth issues from start to finish via call backs and emails.

What they like about Comcast:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Call Center, Customer Service, Technical Support, Reservations Agent

Skills

Presentation, Technology Solutions, Sales Support, Leadership

These are some of the questions we asked our climbers about their experiences with Comcast: