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Comcast Work Values
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Daily Duties at Comcast:
* Troubleshot customer connectivity including but not limited to: DHCP, RF, modem, router, or combination device (stability of equipment as well as configuration), Email issues such as delivery problems, client configuration, and DNS problems. * Explained the policies, the network responsibilities, the regulations and how taxes and fees are applied to each account as needed. * Determined the appropriate solution based on diagnosis and executed the most logical fix providing written instruction to Customer at a level of detail commensurate with customer PC knowledge and experience. * Fostered daily customer education of the products offered and billing processes. * Maintained knowledge of the company's internal processes, procedures, and training. * Documented details of customer interaction by opening tickets in the trouble ticketing system and recorded appropriate information in database. * Expedited follow-up and took ownership of in depth issues from start to finish via call backs and emails.
What they like about Comcast:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Information about Comcast
Company Rank: 2.0 out of 5
Average length of employment : 8 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Comcast:
| 05| | ||
| Were your performance expectations clearly communicated? | 4.0 |
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| Were you recognized for meeting or exceeding expectations? | 5.0 |
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| Did you feel like your personal contribution was important? | 3.0 |
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| Was your career path clearly outlined and discussed? | 2.0 |
| 03| | ||
| I would recommend this as a place of employment. | 2.0 | |
| I believe in the purpose of this organization. | 2.0 | |
| I would work for this organization again. | 1.0 | |
| I feel employees are fairly compensated. | 1.0 |
