Philips Medical Systems Work Values

Daily Duties at Philips Medical Systems:

Roles and responsibilities include receiving inbound calls from Philips Field Service Engineers and customers while providing a high level of customer service for the internal and external customers requesting pricing, availability, and the order of medical Diagnostic Imaging and Ultrasound parts and equipment, as well as entering trouble tickets while utilizing the SAP and Clarify systems. Added duties also include tracking order confirmations, closing orders for invoicing, expediting stock from the buyer, processing returns for customers (RMA’s), as well as recording dead on arrival parts and order defects for Philips Field Service Engineers while ensuring “first call resolution”. In addition to understanding the job requirements and customer needs, function proactively in a team setting by communicating with and helping members of management and team members, sharing and receiving information pertaining to the parts ordering division, providing a positive, cohesive company image when speaking with internal and external customers, and taking ownership of the customer support experience through support as a resource to the goals of the team as well as the company.

What they like about Philips Medical Systems:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Call center, Customer Service

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Philips Medical Systems: