Eds/Towers Perrin (Zero Chaos) Work Values

Daily Duties at Eds/Towers Perrin (Zero Chaos):

•Preparation of incoming projects with implementation and live support. Create and update Microsoft Excel templates, and Power Point presentations. Provide support in training delivery and development as necessary, as well as participating in client conference calls. Processing of Employee Event Forms. Microsoft Access Database support, install db to user settings, update data on back end of db. Support service representatives in day-to-day and open enrollment administration for client delivery and special projects. Supervisory calls for escalations. •Evaluate temporary service representatives for simulation and live calls. •Administrative tasks include recording call statistics, monitoring, attendance, time sheet and phone time adherence, scheduling, providing floor walk support for questions, updating project and CSR data in department database, as well as billing records. Responsible for security disposition of client materials, and distribution of supplies. •Act as help desk contact for CSR’s. Coordination of seat moves. •Provide technical support by implementing user settings and checking workstations as well as checking properties in Active Directory, e-mail configuration, mapping network drives, cleaning settings, software installation and repairs, reconfiguration of systems, virus removal, upgrades and imaging computers via disk or Altiris, some AS/400 and Rumba software experience. Phone extension set-up via Aspect phone system. •Prepare for client visits, as well as participate in client meetings. Travel to assist in client bids from management perspective. •Health and Welfare Administrator, Open Enrollment Specialist.

What they like about Eds/Towers Perrin (Zero Chaos):

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Project Manager, Benefit Administrator, Lead CSR, Technical Support

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Eds/Towers Perrin (Zero Chaos):