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Citimortgage Work Values
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Daily Duties at Citimortgage:
Supervised day-to-day activities of 45 employees by providing solutions for customer service issues. Assisted unit manager with training, salary administration, performance appraisals, corrective action, counseling and staff motivation. Initiated and developed relationships with (Solomon Smith Barney, CitiGroup Private Banking, and CitiGold to promote and understand customer and business needs. Assessed staff’s strengths and developed solutions to improve effectiveness and results. Provided challenging goals, assignments and opportunities for further development. Resolved escalated issues in a management capacity. Traveled to out of state offices to train over 140 customer service representatives and management staff which led to the operations of a new call center. Implemented new company procedures for streamlining Credit Card Process for 7 sites.
What they like about Citimortgage:
Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.
Tags
Customer Service, , , , Monitoring Team Progress, Training, Relationship Management, Award Winning Client Resolution, Call Center Supervisor, Supervisor, Manager, Creative Negotiator, Analytical Skills
Information about Citimortgage
Company Rank: 4.0 out of 5
Average length of employment : 5 years
Average salary of employees: $33,000
These are some of the questions we asked our climbers about their experiences with Citimortgage:
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
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| Were you recognized for meeting or exceeding expectations? | 5.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 5.0 |
| 03| | ||
| I would recommend this as a place of employment. | 2.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 2.0 |
