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Citimortgage Work Values
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Daily Duties at Citimortgage:
Supervised day-to-day activities of 45 employees by providing solutions for customer service issues. Assisted unit manager with training, salary administration, performance appraisals, corrective action, counseling and staff motivation. Initiated and developed relationships with (Solomon Smith Barney, CitiGroup Private Banking, and CitiGold to promote and understand customer and business needs. Assessed staff’s strengths and developed solutions to improve effectiveness and results. Provided challenging goals, assignments and opportunities for further development. Resolved escalated issues in a management capacity. Traveled to out of state offices to train over 140 customer service representatives and management staff which led to the operations of a new call center. Implemented new company procedures for streamlining Credit Card Process for 7 sites.
What they like about Citimortgage:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Tags
Customer Service, , , , Monitoring Team Progress, Training, Relationship Management, Award Winning Client Resolution, Call Center Supervisor, Supervisor, Manager, Creative Negotiator, Analytical Skills
Information about Citimortgage
Company Rank: 4.0 out of 5
Average length of employment : 5 years
Average salary of employees: $33,000
These are some of the questions we asked our climbers about their experiences with Citimortgage:
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
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| Were you recognized for meeting or exceeding expectations? | 5.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 5.0 |
| 03| | ||
| I would recommend this as a place of employment. | 2.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 2.0 |
