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Citimortgage Work Values
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Daily Duties at Citimortgage:
Regularly analyze, communicate and report results of call recordings of team members. Analyzing the various components of the call in order to ensure required service levels are being met by each individual. Communicating results of call analysis to both team member and Management staff. Collaborates with others to achieve common goals and breaks down silos.
What they like about Citimortgage:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Customer Service, , , , Monitoring Team Progress, Training, Relationship Management, Award Winning Client Resolution, Call Center Supervisor, Supervisor, Manager, Creative Negotiator, Analytical Skills
Information about Citimortgage
Company Rank: 4.0 out of 5
Average length of employment : 20 years
Average salary of employees: $33,000
These are some of the questions we asked our climbers about their experiences with Citimortgage:
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
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| Were you recognized for meeting or exceeding expectations? | 4.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 4.0 |
| 03| | ||
| I would recommend this as a place of employment. | 2.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 2.0 |
