Star Tribune Work Values

Daily Duties at Star Tribune:

Develop plans to increase Auto Pay customers, retain customers, provide training for up to 50 customer call representatives as needed, monitor and provide positive feedback for customer service representatives, develop and implement new marketing concepts, manage VIP phone lines, emails and customer databases, create spreadsheets via Excel and Access, process VIP correspondence including all letters to customers, Better Business Bureau and Attorney General’s office, manage V.P. of circulation customer service, publisher and other lines, manage resource communications sharing knowledge and expertise with customer service representatives and field, process credit card and check payments, resolve customer billing inquiries updating customer’s accounts, provide daily coordination and update reports regarding the daily distribution circulation including alternative products, maintain transaction processing for alternative products including address maintenance, start and service information including email communications, communicate between field and fleet of production and delivery issues on a regular basis, schedule field service calls between field and customers with periodic address check scheduling as needed .

What they like about Star Tribune:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

customer service

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Star Tribune: