Star Tribune Work Values

Daily Duties at Star Tribune:

Develop plans to increase Auto Pay customers, retain customers, provide training for up to 50 customer call representatives as needed, monitor and provide positive feedback for customer service representatives, develop and implement new marketing concepts, manage VIP phone lines, emails and customer databases, create spreadsheets via Excel and Access, process VIP correspondence including all letters to customers, Better Business Bureau and Attorney General’s office, manage V.P. of circulation customer service, publisher and other lines, manage resource communications sharing knowledge and expertise with customer service representatives and field, process credit card and check payments, resolve customer billing inquiries updating customer’s accounts, provide daily coordination and update reports regarding the daily distribution circulation including alternative products, maintain transaction processing for alternative products including address maintenance, start and service information including email communications, communicate between field and fleet of production and delivery issues on a regular basis, schedule field service calls between field and customers with periodic address check scheduling as needed .

What they like about Star Tribune:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

customer service

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Star Tribune: