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Compaq Work Values
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Daily Duties at Compaq:
November, 1999 – March, 2002 Compaq Computer Corporation Technical Support Engineer 1. Provided technical phone support to customers in a wide variety of hardware and software customers. 2. Utilized analytical ability to trouble-shoot and resolve technical problems ranging in complexity from simple to difficult. 3. Software skill-set includes knowledge of MS Windows 9X/Me/NT/4.0/200 Professional, Microsoft Office 2000 suite, Epiphany Revolution 2000 call center software. 4. Hardware skill-set includes knowledge of Compaq Deskpro 5000, Compaq Prosignia, Compaq Proliant, Compaq Presario, Compaq Armada, and Compaq Ipaq. 5. Provide first-level technical support on basic operational or maintenance of personal computers and/or peripherals using documented procedures and available tools. 6. Answer ACD calls, assess customer's tech support needs and handle accordingly via troubleshooting techniques and, when required, escalation to second-level support. 7. Remain knowledgeable of Compaq's product line/service offerings, current industry products and technologies. 8. Thorough knowledge of customer-centric service procedures with goal of 100% customer satisfaction.
What they like about Compaq:
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Information about Compaq
Company Rank: 4.0 out of 5
Average length of employment : 3 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Compaq:
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
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| Were you recognized for meeting or exceeding expectations? | 5.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 5.0 |
| 03| | ||
| I would recommend this as a place of employment. | 3.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 1.0 | |
| I feel employees are fairly compensated. | 3.0 |
