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Spherion Work Values
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Daily Duties at Spherion:
April, 2004- November, 2004 Spherion Contact Center Representative 1. Handle inquires and issue resolution on tier one level calls to include Accounts Payable, Accounts Receivable, Payroll and affiliate vendor questions. Other business groups and/or tier structures could be included long-term, as deemed feasible. 2. Provide a single point of contact for employees, offices, business units, and vendors to field and address issues. 3. Resolve issues and inquires for customers- employees, offices, business units and vendors to field and address issues. 4. Coordinate with and between all CSC/AOC and CS departments and their employees, offices, business units, and vendors to resolve issues. 5. Track all issues and issue resolution activity (incoming calls, outbound calls, e-mails, walk-ups, etc.) 6. Deliver, or exceed customer service support to pre-defined performance levels. 7. Identify opportunities to improve the customer service or customer exchange process and support technology. 8. Participate in functional cross training of customer exchange issue resolution
What they like about Spherion:
A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.
Information about Spherion
Company Rank: 1.0 out of 5
Average length of employment : 0 years
Average salary of employees: $0
These are some of the questions we asked our climbers about their experiences with Spherion:
| 05| | ||
| Were your performance expectations clearly communicated? | 3.0 |
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| Were you recognized for meeting or exceeding expectations? | 1.0 |
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| Did you feel like your personal contribution was important? | 3.0 |
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| Was your career path clearly outlined and discussed? | 1.0 |
| 03| | ||
| I would recommend this as a place of employment. | 1.0 | |
| I believe in the purpose of this organization. | 1.0 | |
| I would work for this organization again. | 1.0 | |
| I feel employees are fairly compensated. | 2.0 |
