Ibm Work Values

Daily Duties at Ibm:

• Viewed as resource expert for National call center supporting external customers on resolving IBM hardware (controllers, hubs, and bridges) and software problems with complex networks. • Top awards for resolving the most technical calls and strengthening the high volume calls. • Ability to multitask with customer engineers to increase customer satisfaction by spearheading high call volumes while solving customer problems. INFORMATION TECHNOLOGY SPECIALIST 1995-1998 IBM Corporation, Bethesda, MD • Leadership in solving end user support calls for internal customer relating to IBM and Microsoft personal hardware and software. • Supported 2000 internal customers coordinating several projects for IT specialists regarding platform roll out (30%) and technical troubleshooting (70%) which included installation and training in Lotus Notes and Microsoft 98. • Increased staff productivity by effectively training and installation of desktop products. CUSTOMER SERVICE REPRESENTATIVE 1992-1995 IBM Corporation, Bethesda,MD • Managed product and demonstrations for leading edge customer center. • Scheduled products and technical product support for IBM and business partner products installed in IBM Government Industry Customer Center. • Replaced, procured, and upgraded equipment to maintain high level of customer support while controlling inventory expenses. PROJECT LEAD,IBM Solution on Wheels 1990-1992 IBM Corporation, Bethesda,MD • Managed Solutions on Wheels Program, an innovative mobile demonstration center driven to customer locations. • Organized demonstration facility including account planning, change management of all hardware and software, and technical support coordination for all installed products. • Coordinated with marketing and account teams a federal trade show for 5,000 government employees achieving market driven program objectives of generating over $2 million in revenue. FACILITIES COORDINATOR 1986-1990 IBM Corporation, Bethesda,MD • Lead 10-person team to expand mailroom services provided to 1300 IBM personnel, which increased customer satisfaction levels. • Delivered roll out of GSA contract schedules to marketing teams increasing revenues.

What they like about Ibm:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

marketing, analyst, research

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Ibm: