Ibm Work Values

Daily Duties at Ibm:

• Viewed as resource expert for National call center supporting external customers on resolving IBM hardware (controllers, hubs, and bridges) and software problems with complex networks. • Top awards for resolving the most technical calls and strengthening the high volume calls. • Ability to multitask with customer engineers to increase customer satisfaction by spearheading high call volumes while solving customer problems. INFORMATION TECHNOLOGY SPECIALIST 1995-1998 IBM Corporation, Bethesda, MD • Leadership in solving end user support calls for internal customer relating to IBM and Microsoft personal hardware and software. • Supported 2000 internal customers coordinating several projects for IT specialists regarding platform roll out (30%) and technical troubleshooting (70%) which included installation and training in Lotus Notes and Microsoft 98. • Increased staff productivity by effectively training and installation of desktop products. CUSTOMER SERVICE REPRESENTATIVE 1992-1995 IBM Corporation, Bethesda,MD • Managed product and demonstrations for leading edge customer center. • Scheduled products and technical product support for IBM and business partner products installed in IBM Government Industry Customer Center. • Replaced, procured, and upgraded equipment to maintain high level of customer support while controlling inventory expenses. PROJECT LEAD,IBM Solution on Wheels 1990-1992 IBM Corporation, Bethesda,MD • Managed Solutions on Wheels Program, an innovative mobile demonstration center driven to customer locations. • Organized demonstration facility including account planning, change management of all hardware and software, and technical support coordination for all installed products. • Coordinated with marketing and account teams a federal trade show for 5,000 government employees achieving market driven program objectives of generating over $2 million in revenue. FACILITIES COORDINATOR 1986-1990 IBM Corporation, Bethesda,MD • Lead 10-person team to expand mailroom services provided to 1300 IBM personnel, which increased customer satisfaction levels. • Delivered roll out of GSA contract schedules to marketing teams increasing revenues.

What they like about Ibm:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

marketing, analyst, research

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Ibm: