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Atoll Media Work Values
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Daily Duties at Atoll Media:
• Oversees large call center sales staff /customer service personal; has experience in continual training, coaching and developing of associates. • Calculates and reconciles commissions for sales personnel on a weekly basis. • Answers up to 200 incoming calls per day; filters daily messages and updates DNC database. • Extensive knowledge of customer retention and problem management processes. • Tracking customer service issues and complaints weekly to generate reports. • Handles all customer concerns including order status and billing inquiries. • Confirms appointment date, time, address and package ordered for installation. • Effective communication skills with emphasis on telephone skills and customer satisfaction. • Develops customer service policies, resolves customer complaints and ensures customer satisfaction. • Successfully handles irate customers on a continuous basis. • Strong attention to detail and prioritization of tasks. • Enforces compliance of policies and procedures
What they like about Atoll Media:
Working for a company with an emphasis on social values and helping society is a clear and important priority for you - a critical factor in who you choose to work for. In contrast to other factors, you place an organization's reputation for fairness and concern for the community above most other aspects of the company. As you search for a new job opportunity, it is usually possible to find out if the company is involved in the community and/or if it is addressing problems and issues in society. Pay special attention to non-profit organizations and those specifically involved in social action. Moreover, speaking with current and former employees should enlighten you to perceptions of the fairness of the company's leaders and the treatment of employees.
Information about Atoll Media
Company Rank: 4.0 out of 5
Average length of employment : 3 years
Average salary of employees: $33,000
These are some of the questions we asked our climbers about their experiences with Atoll Media:
| 05| | ||
| Were your performance expectations clearly communicated? | 4.0 |
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| Were you recognized for meeting or exceeding expectations? | 5.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 3.0 |
| 03| | ||
| I would recommend this as a place of employment. | 2.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 3.0 |
