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Atoll Media Work Values
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Daily Duties at Atoll Media:
• Oversees large call center sales staff /customer service personal; has experience in continual training, coaching and developing of associates. • Calculates and reconciles commissions for sales personnel on a weekly basis. • Answers up to 200 incoming calls per day; filters daily messages and updates DNC database. • Extensive knowledge of customer retention and problem management processes. • Tracking customer service issues and complaints weekly to generate reports. • Handles all customer concerns including order status and billing inquiries. • Confirms appointment date, time, address and package ordered for installation. • Effective communication skills with emphasis on telephone skills and customer satisfaction. • Develops customer service policies, resolves customer complaints and ensures customer satisfaction. • Successfully handles irate customers on a continuous basis. • Strong attention to detail and prioritization of tasks. • Enforces compliance of policies and procedures
What they like about Atoll Media:
Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.
Information about Atoll Media
Company Rank: 4.0 out of 5
Average length of employment : 3 years
Average salary of employees: $33,000
These are some of the questions we asked our climbers about their experiences with Atoll Media:
| 05| | ||
| Were your performance expectations clearly communicated? | 4.0 |
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| Were you recognized for meeting or exceeding expectations? | 5.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 3.0 |
| 03| | ||
| I would recommend this as a place of employment. | 2.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 3.0 |
