Harry & David Work Values

Daily Duties at Harry & David:

I took incoming calls from customers who were not satisfied with their products or they had a product damaged in transit. I refunded their monies, exchanged items, or replaced their item. I looked up all the customer's information on a data base system, as well as entered all the changes in there as well; such as billing, address, phone numbers etc. I did anything in my power to make the customer satisfied, so the company would have repeat customers. Order Entry/Sales - I assisted customers over the phone taking orders for seasonal items. Each call was an opportunity to further the company's relationship with that person, so that they would achieve repeat customers. I also offered the customer up-sales, and cross-sales, which gave the customer a discount, and boosted up sales for company.

What they like about Harry & David:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Office, Receptionist, Call Center, Customer Service, Secretary, Administrative Assistant

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Harry & David: