Harry & David Work Values

Daily Duties at Harry & David:

I took incoming calls from customers who were not satisfied with their products or they had a product damaged in transit. I refunded their monies, exchanged items, or replaced their item. I looked up all the customer's information on a data base system, as well as entered all the changes in there as well; such as billing, address, phone numbers etc. I did anything in my power to make the customer satisfied, so the company would have repeat customers. Order Entry/Sales - I assisted customers over the phone taking orders for seasonal items. Each call was an opportunity to further the company's relationship with that person, so that they would achieve repeat customers. I also offered the customer up-sales, and cross-sales, which gave the customer a discount, and boosted up sales for company.

What they like about Harry & David:

You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.

Tags

Office, Receptionist, Call Center, Customer Service, Secretary, Administrative Assistant

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Harry & David: