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Cingular Wireless Work Values
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Daily Duties at Cingular Wireless:
I handled the daily intake of incoming calls from internal and external customers in the National Activation Center. I was the first point of contact with new and existing customers to ensure that customers concerns were handled accurately and efficiently. I provided technical support, billing support, and product knowledge to ensure quality customer satisfaction. I assisted my team manager with additional hands-on training of new hires once out of “coaching”. I managed daily, weekly, and monthly schedules using IEX in addition to the kronos system. I provide excellent customer service.
What they like about Cingular Wireless:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Skills
Information about Cingular Wireless
Company Rank: 4.0 out of 5
Average length of employment : 2 years
Average salary of employees: $30,000
These are some of the questions we asked our climbers about their experiences with Cingular Wireless:
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
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| Were you recognized for meeting or exceeding expectations? | 4.0 |
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| Did you feel like your personal contribution was important? | 3.0 |
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| Was your career path clearly outlined and discussed? | 3.0 |
| 03| | ||
| I would recommend this as a place of employment. | 3.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 3.0 |
