Merrill Lynch Work Values

Daily Duties at Merrill Lynch:

Direct the activities of a multi-site team of learning and development specialists responsible for all aspects of professional, technical and leadership development strategies for approximately 18,000 call center, operational and support staff in domestic and international locations. • Designed and implemented strategic change in the training model to improve technical knowledge and drive performance improvements for employees in the Branch and Home Office. Utilized the Six Sigma methodology to develop and validate the model. • Deployed the new model to support the migration of approximately 1,000 positions in accordance with the six-month migration plan. This included tailored technical programs for all Business Units, on-the-job training, certifications for 250 mentors and all training related logistics. Leveraged technology to migrate 75% of training content from the classroom to web-based modules. • Reduced overall operating expenses from $16 million to $5 million and staff reduction of over 85%, while providing Business Units with cost effective and efficient training and ongoing performance improvement tools. • Provided platform for on-line call and task simulations and tools to assess attendance, feedback, tests and licenses. • Directed organizational design and execution, performance management, talent assessment, succession planning and leadership development strategies that increased organizational learning and capabilities. Facilitated vendor selection, evaluation and management.

What they like about Merrill Lynch:

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

Client Services, Sales Support

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Merrill Lynch: