Aerotek Work Values

Daily Duties at Aerotek:

•Field incoming help requests from end users via both telephone and e-mail in a courteous manner. •Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue. •Build rapport and elicit problem details from help desk customers. •Prioritize and schedule problems. •Escalate problems (when required) to the appropriately experienced technician. •Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. •Apply diagnostic utilities to aid in troubleshooting. •Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution. •Identify and learn appropriate software and hardware used and supported by the organization. •Provide technical support for installed base of Firewall Appliance, including responding to general customer questions, troubleshooting, and Move/Add/Change support. •Provide service ticket management, troubleshooting, resolution and technical support for customer Managed Security Services offerings- including Firewalls, Unix Security, Certificate services, and Vulnerability assessment products. •Triage incoming alerts for security incidents and escalate as required. •Monitor the health and security of various firewall appliances and NIDS sensors; respond and follow-through as needed. •Perform security analysis of daily security reports and data, utilizing standard tools and methodologies. •Work closely with customers for the configuration of new software applications through various firewall platforms.

What they like about Aerotek:

A hiring company that offers alternative approaches to pay, performance bonuses, and/or equity in the firm is very attractive to you. You're generally less interested in working for an organization offering only traditional, salary-based compensation, one with limited opportunity to acquire equity in the firm, or one that does not actively promote skill development. In addition, you are more likely to choose a company that offers a variety of internal career options, with defined career paths. You view the learning of new skills and development of your expertise as key to your career advancement. These aspects of an organization may become even more important to you as you progress in your field, and are especially critical if you change career or occupation.

Tags

IT Professional

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Aerotek: