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Globalinx Work Values
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Daily Duties at Globalinx :
Inbound Senior Call Center Customer Service Representative I was responsible for addressing customer concerns, data entry and heavy phone coverage.Provide customer satisfaction through effective and timely resolution of a variety of customer inquiries, I have 16 years of experience resolving conflict between groups with opposing perspectives, agendas, or priorities. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Record and document all complaints in compliance with the complaint procedure. Report weekly to department Director new complaints received.Strive for one-call resolution of customer issues Demonstrate positive and cooperative behavior with customers and co-workers, Meets department productivity and quality standards Remains current on departmental updates by reading and understanding documentation provided through email, team meetings, center handouts and training Opens customer accounts by recording account information. Maintained customer records by updating account information. Worked closely with Manager in all aspects of Office.
What they like about Globalinx :
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
Information about Globalinx
Company Rank: 5.0 out of 5
Average length of employment : 2 years
Average salary of employees: $27,000
These are some of the questions we asked our climbers about their experiences with Globalinx :
| 05| | ||
| Were your performance expectations clearly communicated? | 5.0 |
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| Were you recognized for meeting or exceeding expectations? | 5.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 5.0 |
| 03| | ||
| I would recommend this as a place of employment. | 3.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 3.0 |
Climbers who worked at Globalinx had these interests:
| Websites | |
|---|---|
| newspapers |
Getting the daily news all over the world. |
