Globalinx Work Values

Daily Duties at Globalinx :

Inbound Senior Call Center Customer Service Representative I was responsible for addressing customer concerns, data entry and heavy phone coverage.Provide customer satisfaction through effective and timely resolution of a variety of customer inquiries, I have 16 years of experience resolving conflict between groups with opposing perspectives, agendas, or priorities. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Record and document all complaints in compliance with the complaint procedure. Report weekly to department Director new complaints received.Strive for one-call resolution of customer issues Demonstrate positive and cooperative behavior with customers and co-workers, Meets department productivity and quality standards Remains current on departmental updates by reading and understanding documentation provided through email, team meetings, center handouts and training Opens customer accounts by recording account information. Maintained customer records by updating account information. Worked closely with Manager in all aspects of Office.

What they like about Globalinx :

Working in an organization that is technologically advanced, creative, and innovative is critical in your assessment of hiring companies. Less important to you are stability of the organization, the length of time an organization has been in business, and the business' plans for the future. You prefer a fast-moving company that will take risks to achieve its goals and objectives. The length of time the company has been in business is irrelevant. Maintaining status quo is unnecessary. You thrive on change, uncertainty and the upside of potential business risks, especially those associated with innovation. Stability for the long haul is not nearly as important as is working in an atmosphere that is charged with a sense of urgency and constant change.

Tags

office administration, customer service

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Globalinx :