Metlife Work Values

Daily Duties at Metlife:

Manage internal and external vendor support services for the Disability Operations Group. This includes Call Center Support, Learning & Development and Data Intake Vendor Services. Oversee the respective Service Level Agreements, Audits, Strategic and Process Improvement Plans and budgets of approximately $30 million. Direct multi site staff of 12 Managers and Associates supporting each specialty area. • Created a comprehensive Communication Strategy to support the Disability Consolidation Project. Provided milestones and timeframes for communicating the decision to move the business out of the Alpharetta Claims Office. Also developed media standby statements, a series of message points and Q & A per audience to ensure timely, consistent and appropriate communications in an extremely sensitive situation. Worked extensively with Corporate Communications, Legal, HR and the Executive Team to ensure a smooth and consistent process for all employees, leadership, stakeholders, customers and external entities.

What they like about Metlife:

Organizations with strong, centralized leadership are particularly attractive to you. You require a work environment with leadership that aggressively seeks to expand and grow the business and does so in a visible and decisive manner. In general you prefer to work in an environment in which there is a strong link between leadership, its actions, and a strong set of company-wide values.

Tags

Client Services, Sales Support

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Metlife: