Interested in finding more jobs in San Antonio, TX? Click Here to create a Climber profile today!
Washington Mutual Work Values
Interested in finding out if you are the type of person this company is looking for? Create an account and take our patented DNA assessment now to see how you compare.
Daily Duties at Washington Mutual:
• Plan, develop, organize, implement, direct and evaluate the call center learning function including online knowledgebase for over 15,000 employees. • Translate the strategic and tactical business plans into strategic and operational learning plans. • Evaluate and advise on the impact of long range planning of new programs/strategies and regulatory action as retention of the people resources of the company. • Develop career-path strategies and implementation plans and programs to identify talent internally for positions of responsibility. • Develop performance improvement planning models to identify competency, knowledge, and skill gaps and develop specific training programs for filling those gaps. • Direct annual plan while controlling costs against unplanned requirements. • Manage $2.4M budget and 63 direct reports. • Responsible for developing and implementing training for over 4,000 call center bankers both domestically and internationally (Costa Rica, Philippines, and India). • Implemented eLearning strategy within business unit to reduce shrinkage to meet operational goals.
What they like about Washington Mutual:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Information about Washington Mutual
Company Rank: 4.0 out of 5
Average length of employment : 20 years
Average salary of employees: $140,000
These are some of the questions we asked our climbers about their experiences with Washington Mutual:
| 05| | ||
| Were your performance expectations clearly communicated? | 4.0 |
|
| Were you recognized for meeting or exceeding expectations? | 5.0 |
|
| Did you feel like your personal contribution was important? | 5.0 |
|
| Was your career path clearly outlined and discussed? | 3.0 |
| 03| | ||
| I would recommend this as a place of employment. | 3.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 3.0 |
