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Washington Mutual Work Values
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Daily Duties at Washington Mutual:
• Plan, develop, organize, implement, direct and evaluate the call center learning function including online knowledgebase for over 15,000 employees. • Translate the strategic and tactical business plans into strategic and operational learning plans. • Evaluate and advise on the impact of long range planning of new programs/strategies and regulatory action as retention of the people resources of the company. • Develop career-path strategies and implementation plans and programs to identify talent internally for positions of responsibility. • Develop performance improvement planning models to identify competency, knowledge, and skill gaps and develop specific training programs for filling those gaps. • Direct annual plan while controlling costs against unplanned requirements. • Manage $2.4M budget and 63 direct reports. • Responsible for developing and implementing training for over 4,000 call center bankers both domestically and internationally (Costa Rica, Philippines, and India). • Implemented eLearning strategy within business unit to reduce shrinkage to meet operational goals.
What they like about Washington Mutual:
You give high priority to hiring firms with prestige. Market reputation and prestige of a firm may be determined through on-line research, and conversations with individuals working in your target industry. Note that firms "in the public eye" receive a great deal more critical publicity and attention than those operating with more anonymity. So as you assess your employment opportunities, be sure to seek out the positive aspects of the firm's reputation in addition to noting negative publicity the company may have received.
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Information about Washington Mutual
Company Rank: 4.0 out of 5
Average length of employment : 18 years
Average salary of employees: $140,000
These are some of the questions we asked our climbers about their experiences with Washington Mutual:
| 05| | ||
| Were your performance expectations clearly communicated? | 4.0 |
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| Were you recognized for meeting or exceeding expectations? | 5.0 |
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| Did you feel like your personal contribution was important? | 5.0 |
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| Was your career path clearly outlined and discussed? | 3.0 |
| 03| | ||
| I would recommend this as a place of employment. | 3.0 | |
| I believe in the purpose of this organization. | 3.0 | |
| I would work for this organization again. | 3.0 | |
| I feel employees are fairly compensated. | 3.0 |
