Convergys Work Values

Daily Duties at Convergys:

Handled high call loads from state employees and managers regarding various HR topics. Maintain high expectations of accuracy, call times, knowledge, customer service, rules, regulations, and all policies. Accurately directed managers through all HR stages; from hiring to terminations, including policy questions, performance plans/evaluations, raises, etc. Maintained top customer service rating of customers and top call times ratings for the entire site. Took on various extra projects, such as writing up and web displaying procedures to make them more accessible to our agents and easier to understand thereby increasing their job efficiency, leading and organizing training and refresher courses for the agents. Aided new agents for their first two weeks on the floor with questions and hands on training.

What they like about Convergys:

The social vibrance of a hiring firm is very important to you. Your ability to make and maintain friendships there is a critical part of your decision. You would likely be dissatisfied with a workplace that is quiet, cold, or otherwise not particularly social. When you investigate a new hiring company, ask recruiters, managers, and potential co-workers about the social life and opportunities there. This is especially important when you are relocating; moving dramatically alters your social sphere both inside and outside the workplace.

Tags

Manager, Clerical, Administrative, Sales, Assistant, Customer Service

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Convergys: