Convergys Work Values

Daily Duties at Convergys:

Handled high call loads from state employees and managers regarding various HR topics. Maintain high expectations of accuracy, call times, knowledge, customer service, rules, regulations, and all policies. Accurately directed managers through all HR stages; from hiring to terminations, including policy questions, performance plans/evaluations, raises, etc. Maintained top customer service rating of customers and top call times ratings for the entire site. Took on various extra projects, such as writing up and web displaying procedures to make them more accessible to our agents and easier to understand thereby increasing their job efficiency, leading and organizing training and refresher courses for the agents. Aided new agents for their first two weeks on the floor with questions and hands on training.

What they like about Convergys:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Manager, Clerical, Administrative, Sales, Assistant, Customer Service

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Convergys: