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Convergys Work Values
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Daily Duties at Convergys:
Handled high call loads from state employees and managers regarding various HR topics. Maintain high expectations of accuracy, call times, knowledge, customer service, rules, regulations, and all policies. Accurately directed managers through all HR stages; from hiring to terminations, including policy questions, performance plans/evaluations, raises, etc. Maintained top customer service rating of customers and top call times ratings for the entire site. Took on various extra projects, such as writing up and web displaying procedures to make them more accessible to our agents and easier to understand thereby increasing their job efficiency, leading and organizing training and refresher courses for the agents. Aided new agents for their first two weeks on the floor with questions and hands on training.
What they like about Convergys:
You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.
Tags
Manager, Clerical, Administrative, Sales, Assistant, Customer Service
Information about Convergys
Company Rank: 4.0 out of 5
Average length of employment : 1 year
Average salary of employees: $40,000
These are some of the questions we asked our climbers about their experiences with Convergys:
05| | ||
Were your performance expectations clearly communicated? | 4.0 |
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Were you recognized for meeting or exceeding expectations? | 5.0 |
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Did you feel like your personal contribution was important? | 4.0 |
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Was your career path clearly outlined and discussed? | 4.0 |
03| | ||
I would recommend this as a place of employment. | 2.0 | |
I believe in the purpose of this organization. | 3.0 | |
I would work for this organization again. | 2.0 | |
I feel employees are fairly compensated. | 3.0 |
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