Citigroup/At&T Universal Card Services Work Values

Daily Duties at Citigroup/At&T Universal Card Services:

Handled Organizational Software Standards process based on the Capability Maturity Model and Six-Sigma as Business Project Lead and Requirements Analyst using JAR/JAD, UML, RUP, Agile Modeling, Use Cases, Object/Robustness Modeling, Sequence Diagrams, Activity Diagrams, Class Diagrams, Data Flows, Data Mapping and Process Mapping for project analysis. Oversaw development of requirements for Customer Service, Internet, e- Commerce and Data Warehousing applications with integration of CRM tools (E.Piphany and Kana Communications). Achievements: * Managed enterprise projects and business analysis of Internet, Customer Service, Marketing, and Billing applications for Citibank and AT&T Universal Card Services. * Managed multiple projects including Internet Account Online, Internet Payment Systems, Accounts Receivable Conversion, Speedpay, Credit Card & Telecommunications Convergent Billing, Utilities Convergent Billing, AT&T/UCS Long Distance, Wireless, and Calling Card Marketing Programs. * Oversaw development of business cases, interacting with marketing and operational clients, process improvement, feasibility studies, service level agreements, managing teams, facilitating meetings, maintaining project schedules, and reporting project status. * Managed team of developers in development of client-server based applications.

What they like about Citigroup/At&T Universal Card Services:

You highly value a work environment built on a formal structure, rules, and regulations. You do not enjoy the unpredictability of shifting priorities and deadlines that upset your routine. You require and enjoy direction, input and accountability as part of your work environment. You have a strong need to participate in making key decisions and feel left out if your superiors or co-workers do not seek your input when making decisions. You thrive on providing good customer service to both internal or external customers, and doing so makes you feel good.

Tags

Business Development, Account Management, Marketing

Skills

P&L responsibilities, Presentation, Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts., Technology Solutions, Sales Support, Software Implementation, Requirements Analysis & Specification, Leadership

These are some of the questions we asked our climbers about their experiences with Citigroup/At&T Universal Card Services: