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Online Resumes with "Service Desk"
Project Manager - 16 Years of Experience - Near 20640
SUMMARY HIGH-PERFORMING MANAGER WITH MORE THAN 17 YEARS IN a managed services / help desk ENVIRONMENT PROVIDING 24/7 SUPPORT MANAGING MULTIPLE LOCATIONS and PROJECTS ENSURING timely completion and delivery of REQUESTED SERVICES. ACCOMPLISHMENTS * Improved customer satisfaction from 85% to 91% (IMF) * Interfaced with hardware/software engineers to provide permanent solutions for recurring issues (HHS) * Developed standard se...
Tags for this Online Resume: Support, Technical Support, Help Desk, Management, Active Directory, Email, Microsoft Active Directory, Microsoft Windows, Service Desk, Project Manager
Tester - 15 Years of Experience - Near 14098
Summary:- 14+ years in software, testing, quality assurance, release management, and leadership. Experience to handle team with 15+ resources. Worked in 5 companies, handled around 10+ major projects and products. Client list includes, Ministry of Interior & Doha Asian Games Organizing Committee2006 (DAGOC2006 Qatar) & Riyad Bank (KSA). Seasoned, Technically inclined, Dynamic & Goal-Oriented Person with excellent Leadership...
Tags for this Online Resume: Test, Integrate, Stress Test, Test Cases, Test Plans, Black Box Testing, Automation, Defect Tracking, Agile, HP, System Testing, Performance Test, HP ALM QC, HP UFT, IBM RTC, IBM RPT, IBM RMC, CA SERVICE DESK TOOL, UAT, INTEGERATION TESTING, AGILE TESTING, TEST METHODOLOGY, IBM APPSCAN, MS SQL, DB2, ORACLE, TOAD
Hardworking & Outgoing
Outgoing Administrative Assistant with excellent customer service skills, leadership, and dedicated to employeer.
Ideal Companies: companies with movement
Tags for this Online Resume: Human Resource
Manager - 11 Years of Experience - Near 33445
Accomplished Operations Manager Support Manager and Computer Technician with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance process management and strong operational skills to a rapidly growing company. Qualifications -Service Desk/Helpdesk Management / ConnectWise administration -System and Network Administration -Cloud Storage, Backup and Di...
Tags for this Online Resume: Cloud Computing, Control Systems, Desktop Computer, Email, Logistics, Management, Pbx, SharePoint, Support, Disaster Recovery, Office 365
Manager
ACCOMPLISHMENTS Helped grow customer acquisition and retention for NCR Secure Payments and Cloud Services business driving a 100% revenue increase by redefining key performance indicators, renegotiating service level agreements, and applying new technologies and processes to meet or exceed expectations. Created new revenue streams for NCR Secure Payments and Cloud Services by introducing big data and enable customers' acces...
Tags for this Online Resume: Systems Development, Application Development, Customer Relationship Management, Patient Care, Security, Compliance, Management, NCR, Infrastructure, Medical
Manager - 15 Years of Experience - Near 94582
Summary: A cloud computing & ITSM expert who has spent several years championing the industry-wide shift to cloud computing while helping my clients develop successful cloud migration strategies. Work closely with client teams/stakeholders to discover the current state of their IT infrastructure requirements and help them assess the feasibility & Applications suitability of migrating & operating these systems on the cloud. ...
Tags for this Online Resume: Business Development, Manufacturing, Recruiting, Services, Asset Management, Management, ROI, Toshiba, Automation, Business Analysis
System Administrator - 7 Years of Experience - Near 21234
Skills Summary * System Administration (Windows, VMware, HP-UX, BES) - 6 years * Service Desk Support - 4 years * Solutions integration ((Gigatrust desktop client and Mobility Server) ManageEngine, Bomgar) - 3 years * IT Project Management - 2 years
Tags for this Online Resume: Microsoft Windows 7, Windows 7, Systems Administrator, Management, Account Management, Blackberry, HP/UX, Infrastructure, Microsoft Windows, Microsoft Windows XP, Baltimore
Manager - 18 Years of Experience - Near 10528
PROFESSIONAL SUMMARY: * IT Professional with twenty years' experience (Healthcare, Financial) * Demonstrated success leading teams in successful enterprise deployments * Hands-on style in delivering complete solutions from specification to delivery * Design Single Point of Contact Service Desk Solutions * Provide vision for key infrastructure projects including disaster recovery, system monitoring, and virtualization * Cert...
Tags for this Online Resume: ITIL, Incident Manager, Asset Manager, Problem Manager, Change Manager, IT Director, Service Desk Manager, Footprints, Service Delivery Manager, Help Desk Manager
Business Analyst - 12 Years of Experience - Near 21044
QUALIFICATION SUMMARY * 12 years of experience in Software Development Life Cycle (SDLC) including analysis, design, development, testing, implementation of software applications. * Relevant experience in configuration management of managing user change request to baseline requirements. * Strong experience with customer support services for IT Operations including service desk, Tier I and Tier II * Excellent verbal and writ...
Tags for this Online Resume: Application Development, Quality Assurance, Test, Business Requirements, Documentation, Test Cases, Business Analysis, Business Analyst, Technical Specification, Test Scripts
Tester - 4 Years of Experience - Near 07034
Summary: 4 years of experience as a QA/Support Analyst in complete Software Development Life Cycle (SDLC) Process and Expertise in L1 L2 support and QA activities * 4 years of experience in the Information Technology as a support engineer * In depth experience in change management activities, specifically relating to process documentation raising RFC and documenting various test cases * Well Acquainted with the whole softwa...
Tags for this Online Resume: Test, Applications, Business Requirements, Integrate, Quality, Quality Center, Regression Testing, Structured Query Language, Support, Test Cases, QTP, HTML, AGILE, sql, agile, software, it jobs
Manager - 16 Years of Experience - Near 22202
Summary: Supervised Tier 1 team in implementing XenMobile mobile computing solution to the Dept. of State and transitioning Blackberry services from the Remote Access group to the newly established Mobile group. Provide troubleshooting, development and implementation of corrective action plans. Respond to and resolved customer complaints. Conducted team meetings and participate in transitioning meetings. Summary: Supervise ...
Tags for this Online Resume: Complaints, Troubleshooting, Monitoring, Network Operations Center, Networking, Information Technology, Intrusion Detection, Itil, Microsoft Exchange, Training
Network Engineer - 6 Years of Experience
PROFESSIONAL SUMMARY: * * Cisco and Juniper Certified Network Professional with 8+ years of experience in network system design, Implementation, administration and troubleshooting. * Experienced Cisco/Juniper Firewall, Security and Network Administrator as well as a Certified Network Professional, routing and switching. * Worked on F5 LTM, GTM series like 6400, 6800, 8800, Viprion for the corporate applications and their av...
Tags for this Online Resume: Cisco, Firewall, Local Area Network, Management, Networking, Open Shortest Path First IGP, Routers, Services, Switches, Troubleshooting
