SUMMARY Experienced in providing broker expertise and premier level of customer service for prestigious design professional firms, advertising agencies, law firms, and nutraceutical firms in the New York metropolitan area and nationwide. Ability to develop and implement solutions to complex insurance placement and coverage-related problems. Strong interpersonal, communication, and negotiation skills, with an emphasis on team building, cross-training, and development of the entrepreneurial spirit. Sharp analytical skills with a deep understanding of real estate leases, construction contracts, insurance coverages, and complex concepts. Able to successfully motivate, train, and guide junior staff members in insurance, computer, and corporate culture issues. Creative and innovative in managing multiple responsibilities, as well as in productivity and process improvement. Natural ability to develop "high touch" service relationship with clients and others.

Highlights:

• Call Center
• Complaints
• Corrective Actions
• Customer Service
• Policies and Procedures
• Documentation
• Risk Assessment
• Underwriting