Senior executive with an MBA in Healthcare Management, certifications in Project Management and Information Technology. * Extensive clinical and operational experience in HealthCare management, specifically multi facility management - Acute and chronic setting. * Strong financial acumen. Strategic and analytical thinker resulting in increased profitability and increase market penetration. * Extensive experience in business development, physician relation, new product roll out and product positioning strategies. * Solid leadership skills and demonstrated ability to coach and lead interdisciplinary teams * Conference speaker, facilitator, with strong interpersonal and communication skills. * International speaker, collaborator, philanthropist Fresenius Medical Care NA 6/2012 - Present * Sr. Director of Operation * Inpatient Services * Fresenius Medical Care NA is the largest renal replacement therapy provider in the United States. The Sr. Director of Inpatient Services is accountable for quality, financial and operational efficiency of contracted dialysis services in 39 acute hospitals in Florida region. Solid professional relationships with C suite hospital partners * .Consistently among top 10 performers nationally * Implement operational processes and team structure that resulted in improving relationships and retention of service agreement with key hospital partners * Meet or exceed all key performance indicators - specifically profitability margins * Demonstrated leadership presence achieving employee retention at 93.9% * Mentored and promoted managers to Director level positions Quality - build a strong quality driven interdisciplinary team that exceeded quality goals within 6 months. * Employee Retention - improved employee retention from 63% to 85% within the first 2 years. * Profitability - commercial payer focus, decreased hospitalization * Home therapy growth - 2 to 65 patients in 2.5 years * Directed a successful marketing campaign consisting of television commercials, interviews and print add. * Growth - project managed the construction on 3 dialysis facilities. Merged four departments under one organizational structure to form the Customer Solutions Department. The merging of the departments created the necessary infrastructure and team synergy to consistently identify and implement key customer requirements, execution of a marketing plan, deliver outstanding customer support and clinical education development. * Senior representative on the company wide clinical laboratory IT system development and implementation. * Executive sponsor of an organizational customer service improvement program (Accent On Service), that resulted in customer service certification of all managers, supervisors, and call desk team, implementation of departmental key performance indicators and measurable improvement in customer survey outcomes. * Serve on key senior steering committees as a liaison between clinical operations and the laboratory for company wide system implementations * * * National Director of Sales and Marketing 08/2001 - 11/2002 * Implemented and managed GHLS's first national field support team consisting of 12 national sales and service representatives. Implemented field customer support concept that resulted in improved laboratory image among customers. * Increased laboratory test utilization and associated revenue within the first year by implementing clinical laboratory customer education strategies that were aligned with clinical operation objectives.

Highlights:

• Health Care Industry
• Leadership
• Services
• Customer Service
• Help Desk
• Information Technology
• Managed Care
• Management
• Marketing Management
• Medicare