Description
Processed timesheets and ensure payroll records were accurate. Composed and use spreadsheets to measure and analyze daily, weekly, and monthly performance of employees. Proficient in Microsoft Office. Staff a plethora of recruiting events to meet department goals. Assisted with the selection of new hires conducting phone screens, first and second line interviews. Effective working under pressure. Meticulously sought to provide the specialists with all the tools available to achieve department goals. Teach specialists to ask probing questions, creating a need for company's services and products to create revenue Extensive de-escalation experience Make an environment fun, creating innovative contest to increase performance and drive high productivity. Conducted reviews and provided constant feedback to adhere to Company's policies
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Medifast | Customer Care Supervisor | 10/2011 - 12/2018 |
| Simplexity | Call Center Supervisor Ikea Customer Service Supervisor Hsbc Customer Support Supervisor | 12/2009 - 8/2011 |
| Mbna/Bank Of America | Tele Sales Trainer | 3/1994 - 9/2004 |
Accomplishments
Highlights:
Keywords
