Description
Experienced with Salesforce CRM clouds - Sales, Service, Marketing, on Force.com platform. * Resolved user issues via case management application. * Configured various Custom Reports and Report Folders for different user profiles. * Creating Reports and Dashboards using Lighting components. * Providing solutions to problems that clients face and customization based on requests from clients. * Worked in cross functional team to understand new requirements and other duties as required by Nike. * Partner with business stakeholders driving the requirements to be sure they have a complete understanding of the improvements and changes. * Understanding all aspects of salesforce configuration and technical capabilities, including all changes and potential system implications related to ongoing releases. * Maintained documentation of system and procedures, and conducted training sessions for End users/testing team. * Review AppExchange applications for functionality and security risks. Tech force Analyst/Administrator Salesforce, San Francisco * Implemented SFDC CRM to deliver various reports in departments of Sales, Administration and Marketing etc. * Uses troubleshooting skills and experience to resolve many issues immediately. * Created and developed custom objects, custom apps. * Fundamental AppExchange application installation. * Customizing with Salesforce native objects such as campaigns and email templates. * Configured Salesforce.com to meet business requirements - including fields, page layouts, workflows, approvals and validation rules. * Performed all tasks related to the day-to-day operations of several large implementations of salesforce including managing users, creating and maintaining custom objects and fields, handling bulk data migration, workflows, validation rules, page layouts. * Imported data from excel sheets into Leads, Accounts, Contacts and Opportunities using Data loader and Import wizard. * Satisfactorily completed a minimum number of tickets/period based upon group standards while maintaining satisfactory customer feedback. * Resolved Salesforce.com usage problems. * Designed various types of email templates for auto response to customers. 2013-05 - 2014-10 2011-07 - 2012-12
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | Salesforce Administrator | 1/2017 - Present |
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