Qualifications for Executive Management Possesses more than 20 years of progressively responsible experience in the healthcare industry. Excels in designing and implementing marketing, business development, and operations strategies in support of ambitious goals for quality and profitability. Highly knowledgeable regarding hospital, skilled nursing facility, and rehabilitation settings, including physical, occupational, and speech therapy. Applies strong leadership, communication, and interpersonal skills to build rapport with all levels of employees and customers. Capable of making sound decisions under pressure. Expertise spans: Sales & Operations Management Business Development Marketing Analysis Negotiations Process Improvement Human Resources Interviewing Training & Mentoring Health Teaching Community Relations Key Contributions * Prepared strategic plans to create new business opportunities, generate revenue, and enhance competitive position leveraged cross-program strengths to take advantage of new prospects and overcome organizational challenges. * Expanded referrals to therapy departments, subacute rehabilitation units, outpatient rehabilitation centers, physician practices, and adult day programs by developing mutually beneficial relationships with primary referral sources. * Led, coached, developed, and retained a high-performing senior management team focused on bolstering capabilities in strategic analysis/planning and program budgeting. * Instituted a minimum billable hour's standard across all facilities in multiple states, setting a fair, consistent benchmark for providers that was adopted nationally. Introduced a process for equipment/supply ordering that was also adopted company-wide. * Consulted on and spearheaded the startup of rehabilitation centers. Heightened community awareness of product lines. * Increased admissions, referrals, and approvals to sub-acute rehabilitation in target hospital by 30%, 44%, and 42%, respectively, within six months of hire. * Planned and led the opening of several outpatient rehabilitation centers within assisted living communities. * Improved name recognition by representing a hospital in the community. Grew overall network referrals and volume by 24% and 20%, respectively. * Established a customer service program for a rehabilitation network that was later adopted hospital-wide and credited with boosting patient satisfaction 16%. Career Track Cell: Drives efforts to maximize efficiency and productivity across all lines of business within the organization, overseeing $10M in rehabilitation revenue. Maintains overall strategic and operational responsibility for all rehabilitation programs nationally. Manages corporate directors and works with national directors, keeping them apprised of programmatic and corporate changes. Oversees the national recruiting department. 1 of 2 Susan L. Williamson, MHA, MA, ATC 516-492-5757 Home: 631-509-0475

Highlights:

• Outpatient Rehabilitation
• Rehabilitation
• Patient Care
• Referrals
• Recruiting
• Home Health
• Managed Care
• Support
• Budgeting
• Business Development