Summary 15+ yrs. experience as General Manager in electro-plating operations managing production quality teams continuous improvement in all company operations. implemented company safety programs. Implemented ISO 9001-2008 Quality Management Systems in various manufacturing industries. Experienced with 8D corrective action principles PPAP FMEA Control Plans Statistical Process Control (SPC) etc. Interacted with customers suppliers on quality complaints-issues etc. Developed and implemented the company quality policy that stated our company commitment to Customer Satisfaction through the dedication to Quality and Teamwork. * * * Mar. 1996 - August. 1999 Quality Manager, Stuart Entertainment Manage and coached the Ink and Paper Quality Departments implemented a Quality Management System geared towards ISO-9001. A quality system with procedures work instructions for every process and employee in the company. Interacted with both customers and suppliers. Lead the company with scrap reduction in both the ink and paper departments that helped lowered costs of operations. *
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