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Tags for this Online Resume: Infrastructure, Nuance, Security, ACD, Automatic Call Distribution, Airlines, Banking Industry, Intelligent Call Management, Management, Operating Systems, Contact Center, Cisco, Avaya, Genesys, Cloud, Aspect, I3, Workforce Management WFM, Omni Channel, Multi Media, Telecommunications, Managed Services, Operations, Sales, Executive Management, Sales Management, Operations Management, Consulting, Enterprise Architecture, Data Analysis, Reporting, Big Data, Digital Media, Software Development, Application Development, Program Management, Project Management, NICE, Verint, Zoom, Calabrio, eGain, CafeX, Upstream Works, eMail, Web Collaboration, Web Chat, Social Media, SMS, Outbound, BPO, Outsourcing, Healtcare, Retail, Engineering
Highly respected, successful, Senior Executive with over 20 years’ experience directing corporate business and IT operations. Proven ability to bridge IT with the organization and senior management to develop, implement and solutions. Skilled at driving projects to completion and developing supporting processes. Proven ability to direct successful teams and departments. Adept at preparing and managing budgets, reducing ...
Tags for this Online Resume: Acquisitions, Application Support, Automation, Banking Industry, Capacity Planning, Connectivity, Credit Card, Customer Relationship Management, Customer Service, Customer Service Center
SUMMARY Entrepreneurial Operations and Technology Executive with extensive experience in insurance operations including the management of assumed and ceded reinsurance administration, data acquisition & analysis, and claims administration. Experience includes the development of start-up operations, due diligence of prospective business acquisitions, and the management of IT operations. Business expert for global systems pro...
Tags for this Online Resume: Disaster Recovery, Applications, Banking Industry, Data Security, e-Commerce, E-commerce Development, Email, Firewall, Health Insurance Portability And Accountability Act, Information Technology
As Chief Technical Officer and Director of the Data Center/Information Technology I discovered a setting to utilize my unique skill-sets. By heading an agency of technologists, my goal was to successfully manage a 75+ personnel Government Agency with an approximate 10 million dollar Annual Budget ($130 mil indirect Budget). I built several specialized IT teams that enhanced as well as increased the county’s client base and ...
to integrate 2 different companies (Case and New Holland) finance and sales processes * Responsible for SAP Program worldwide rollout in areas of SAP FI/CO, Warranty, Manufacturing and commercial (revenue cycle) Reporting to CEO, CIO and CFO. Budget of $110mio across all workstreams * Sales & Marketing IT business partner for CNH brands implementing Customer Data & Lead Management, Sales Forecasting, CRM and eCommerce solut...