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Professional Summary: During thirty years of customer service/ financial service in banking, has developed in me a passion for caring for people. As a Customer service representative in the financial arena, I've had the pleasure of assisting members with increasing their financial portfolios, improving their credit score and educating them on opportunities that would put them in a better position financially. In my roll of ...
Director Customer Service Performance Management I.T. Projects - 20 Years of Experience - Near 02908
Areas of Expertise Support Operations Management, Agile, Scrum Product Owner, Customer Metrics, Business Intelligence, Reporting, Service Management, Customer Satisfaction Enhancement, Front-End Supervision, Project Management, Training, Portfolio Reviews, QBR, NPS, Technical Support, NetSuite CRM.
PROFILE Seasoned Automotive professional with decades of experience in fixed operations. Proven leader with the knowledge to analyze and control expenses while maximizing profits all the while making sure the Guest's have the best experience possible while servicing or repairing their vehicles.
Tags for this Online Resume: customer service, sales, call center operations, Vendor Management/Vendor Operations, inside Sales, inbound and outbound sales, client experience, program management and implementation, performance management, call center strategy, call center optimization, Leadership
SUMMARY Field Service Engineer experienced in the international installation, configuration, repair and calibration of analytical instrumentation in research and development environments. Managed customer reported problems and provided workable solutions through CRM systems. Experienced in writing technical defect descriptions, product design and test protocols. Senior staff member for new product introductions and a liaiso...
Tags for this Online Resume: Consulting, Support, Technical Support, Documentation, Electronics, Legacy, Manufacturing, Networking, Rf, Root Cause Analysis, customer service, customer service representative, Field Service Engineer
Experience Overview: I have executive experience in the in house and remote operations of Inbound outbound call centers worldwide These call center operations consisted of Product sales, Customer Service, Technical Support, Help Desk, Customer Relations Management Support and project management. I have successfully implemented call/support centers worldwide and managed those teams to success. My management style and skills...
Tags for this Online Resume: Director
Profile Senior Administrative Support Professional with extensive experience and strong focus on internal/external customer service excellence and teamwork. Key strengths include exceptional organizational skills, effective time management, and willingness to assist other colleagues and departments during peak workload periods. Proven ability to exercise good judgment and work well with minimal supervision. Adaptable, relia...
Tags for this Online Resume: Administrative Support, Buying, Call Center, Customer Service, Documentation, HR, Human Resources, ISO, Sales, Support, customer service, call center, customer service representative, Administration, Office Management, General Management
Grew unit to produce $245 million over 10 years at 10% expense ratio developing a true shared services profit center. Worked with agents to collect 73% of $245 million at normal agency commission. Led group of direct collection staff to collect 27% of billed audits for direct collections from policyholders. Accepted $66 million of audits for direct collections collected $38 million in cash and wrote off $16 million a 7% bil...