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Tags for this Online Resume: Business Analysis, Business Analyst, Test, Test Plans, Acceptance Testing, Banking Industry, Banking Systems, Business Requirements, Credit Card, Customer Relationship Management, software
I am seeking a challenging position in the retail industry that will utilize my education background and expertise. I possess highly developed public contact skills and have a unique ability to deal with situations involving a multiplicity of persons from varied backgrounds. I am a solid performer a polished professional and a team player. I am committed to excellence in customer service and possess a strong work ethic. I a...
PROFESSIONAL SUMMARY To effectively utilize my 15 years in customer service, problem solving, accounts payable and human relations experience in a manner that will benefit any organization and enhance my professional development. ACCOMPLISHMENTS Awards June 2002 Employee of the Month Recognition January 2013 Certificate for 100% Customer Satisfaction
Took Inbound calls I took Inbound calls, tracked packages, rerouted packages, filled broken package reports, took payments to send faster, updated address to where they should have been sent but was not, gave time frame to when packages should be received, and also report delays on packages 10 key, open reports, took payments, customer service for customers that are trying to write checks and they are not clearing in the st...
QUALIFICATIONS SUMMARY Accomplished Customer Call Center Senior Manager with extensive experience developing technical solutions and support staff policies and procedures across global sites in order to optimize quality service and increase customer loyalty and retention. Resourceful and strategic planner who evaluates key metrics in order to implement solutions to streamline workflow, reduce operational costs, mitigate ris...
Areas of Expertise * Organizational Management * Human Resources * Talent Management * Business Development * Project Management * Quality Assurance/Management * Revenue Generation * Staff Training & Leadership * Conflict Resolution region Award-winning Business Development Officer adept in cultivating and sustaining business partnerships to increase profitability within the Southeast Georgia region. Vice President/ SunTrus...
Areas of Expertise Operations Management Sales Order Management Strategic Planning Performance Metrics Team Building & Leadership Process Improvements Performance Management Training & Developing Staff Customer Relationship Management Systems (Siebel & Salesforce) Vendor Management Customer Support Employee & Customer Retention Contracts & Order Processing Operational Efficiency Complex Problem Solving
CAREER SUMMARY CAREER ACCOMPLISHMENTS Customer Service manager with the * Created a new team to handle customer service inquires ability to find and create solutions to in a timely manner. meet corporation's customer service * Reorganization of Bi-lingual team to reduce "pain - needs. points" as they related cost effectiveness, changes included reducing pay roll expenses by 15%. * Evaluated repeat caller issues, reduced rep...
I am a dedicated, efficient and disciplined team player seeking a challenging position utilizing my extensive leadership, management and logistical skills.