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Qualifications Profile * Customer Experience Transformation: Catalyst for improving customer retention that has repeatedly designed innovative new service models that expedite the resolution of customer concerns. Boosted customer satisfaction in several industries including mortgage servicing, and event management industries. * Employee Performance Improvement: Emotionally-intelligent team manager that is energized by empow...
Ideal Companies: Fortune 500
Find a long-term career where I can make a positive impact. I'm at my best when mentoring colleagues.I want to make the best use of my years of experience helping internal and external customers to resolve issues to their satisfaction. Delight the customer to achieve recommendations for future bussiness.
Tags for this Online Resume: customer service, customer service representative, Troubleshoot, Quality Control, brand ambassador, Manager, Road warrior, Repair, Install, six sigma, CNC Controller, Programmer, Computer literate, Customer Advocate, Microsoft Office, Technical Manager, Service support, Trainer, Fiscal responsibility, Profit center, Unix, Xenix, Windows, CMM, Rigger, Teacher, Photography, Machinist, Computer networking
Accomplishments Successful Operations Management 23 years * Completion of call center design, process improvement and telecommunication improvements * Execution of CRM and CRM cloud migration project * Execution in Healthcare Insurance and CMS Government Operations Leadership * Consummate Service Delivery Director in Healthcare IT, Patient Accounting Software, Electronic Health Record, Meaningful Use within the Ambulatory S...
I want to become the Vice President of Customer Service for a International company, integrating old fashioned relationship building with proven strategies of up selling and Customer Retention. With increased customer satisfaction, the last step of probing for referrals becomes easier.
Ideal Companies: Selling Aerospace products
SUMMARY OF QAUALIFICATIONS I am a participative operations leader with over 20 years of experience in customer service, finance and quality excellence. I am a passionate advocate for the customer and believe that in order to retain and grow a great customer base, you must first re- cruit, onboard and develop great talent. My experience has taught me that quality based decisions that help the customer by educating them on so...
Tags for this Online Resume: Quality, Quality Assurance, Quality Control, Customer Service, Management, Financial, Financial Reporting, Outsourcing, Customer Excellence, Call Center, Recruiting, Talent Selection, Leadership, Financial Clearance, Revenue Cycle Management, Marketing, Sales, Customer Satisfaction, Performance Management, Project Management, Process Improvement, Six Sigma, Customer Onboarding, Account Management, Talent Development, SAP CRM
Tags for this Online Resume: management, Director, Sr. Manager, customer service, Customer Relationship Management, Itil, Network Attach Storage, Endpoint Security, Network Security, Networking, Consumer Support, Enterprise Support, Software Support, Hardware Support
looking for a position where there is opportunity for growth within the company.
Ideal Companies: boxingclub.com
Tags for this Online Resume: finance
SUMMARY Results-driven operations executive with an emphasis in the default mortgage industry including 10+ years of progressive experience. A strategist with a focus on balancing operations and business growth while developing rising industry professionals to have a pipeline of talent for the future. Innovative teacher, mentor, and project leader with a knack for explaining complex topics to team members at all levels of t...
Tags for this Online Resume: Chemistry, Automotive, Test, Engineering, Instrumentation, Problem Solving, Problem Solving Skills, Support, Business Development, International Sales, New Business Development, P&L, Product Development, Sales, Support, Technical Support
Looking to either stay in my current field of finance management and looking at client service manager positions as well. I have been applying to both
To find a company where I can use my skills with a hands on approach
I'm looking for a well established company with long term internal growth and stock options.