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I would like to find a position where I can leverage the diverse experience I have in Customer Success and Sales. In my position at Card Tapp I filled a hybrid role where I was part CSM, part Sales, part Account Manager, part Software Trainer/Coach, and part Consultant.
Tags for this Online Resume: Management, Telecommunications, Training, Retention, Sales, Referrals, Research, Account Management, Consultative Sales, Presentation, Process Refinement, Coaching, Relationships, Solution Selling, Client Satisfaction, Mentoring, Data Analysis, Public Speaking, Strategic Thinking, Problem Solving
Diverse Management background within utilities, analytics, customer service and logistics supply in the military.
Strategic results-orientated professional with demonstrated expertise in planning, developing and implementing operating strategies that increase client satisfaction, maximize resource utilization, and improve efficiencies. Specialize in establishing and re-engineering internal processes, with a focus on continuous improvement and customer satisfaction.
Tags for this Online Resume: Management, Collection, Distribution, Inventory, Logistics, Variance Reports, Account Manager, Receivables, Analytics, Supply, Coaching, Leadership, Scheduler, Planner, Project Management, Cad-Ops, SAARS, SAP, ERP/MRP, ISO-14001, ISO-9001, Microsoft Office, Excel, PowerPoint, Word, Oracle, People Soft, Hyperion, CIMS, SCADA, Problem Solving, Supervisor, Military, ESUP, E-PEOPLE, PETROLEUM, OIL, LUBRICANT, Asset Suite 8
To obtain a career where I can utilize my customer service skills along with my background in sales.
Talented Manager who has more than 6 years of Customer Relationship Management experience in an executive management role. Strong management experience developing technology systems to support more than 2800 locations and 50 e-commerce sales sites while understanding and maintaining business processes and procedures. Skilled at ecommerce, B2B and B2C sales improving both top-line sales and margin by suggesting necessary cha...
Tags for this Online Resume: Firepond Contact Center, Policies and Procedures, Customer Service, Management, Distribution, Order Processing, Budgeting, Payroll, Process Improvement, Oracle Parallel Server, presentation, profit and loss, supervisor
Highly Accomplished Leader who makes sound decisions to continually reflect positively on multi-site operations initiatives and seamlessly align with an employer’s strategic vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results while acquiring continued recognition for exceeding sales, service, and business objectives. Self-Starter who rises above bus...
Delivers exceptional organizational results through process improvements, change management & coaching.
Proven record of leadership, training, and development. Expertise in design and implementation of quality assurance and coaching programs. Strong facilitation, written and verbal communication skills. Recognized for business acumen process improvement. Competencies in recruiting, hiring and onboarding of staff from entry level to senior management. Ability to quickly learn and implement new technologies, policies, and proce...
Industrious and conscientious individual with a strong work ethic and positive attitude. Interacts with customers and co-workers in a pleasant and professional manner. Works well independently or in a team setting. Flexible work schedule.
Find a long-term career where I can make a positive impact. I'm at my best when mentoring colleagues.I want to make the best use of my years of experience helping internal and external customers to resolve issues to their satisfaction. Delight the customer to achieve recommendations for future bussiness.
Tags for this Online Resume: customer service, customer service representative, Troubleshoot, Quality Control, brand ambassador, Manager, Road warrior, Repair, Install, six sigma, CNC Controller, Programmer, Computer literate, Customer Advocate, Microsoft Office, Technical Manager, Service support, Trainer, Fiscal responsibility, Profit center, Unix, Xenix, Windows, CMM, Rigger, Teacher, Photography, Machinist, Computer networking
Accomplishments Successful Operations Management 23 years * Completion of call center design, process improvement and telecommunication improvements * Execution of CRM and CRM cloud migration project * Execution in Healthcare Insurance and CMS Government Operations Leadership * Consummate Service Delivery Director in Healthcare IT, Patient Accounting Software, Electronic Health Record, Meaningful Use within the Ambulatory S...