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Areas of Expertise - Product Research and Introduction Team Building Customer De-Escalation Customer Service Training Event Planning Community Partnerships Vendor Relationships Customer Satisfaction & Retention Successfully planned and executed in-store registry events to bring in revenue. Increased foot traffic of customers by 50% focusing on less registry-utilized areas. Drove initiative for 4th Quarter revenues by planni...
Find a long-term career where I can make a positive impact. I'm at my best when mentoring colleagues.I want to make the best use of my years of experience helping internal and external customers to resolve issues to their satisfaction. Delight the customer to achieve recommendations for future bussiness.
Tags for this Online Resume: customer service, customer service representative, Troubleshoot, Quality Control, brand ambassador, Manager, Road warrior, Repair, Install, six sigma, CNC Controller, Programmer, Computer literate, Customer Advocate, Microsoft Office, Technical Manager, Service support, Trainer, Fiscal responsibility, Profit center, Unix, Xenix, Windows, CMM, Rigger, Teacher, Photography, Machinist, Computer networking
Accomplishments Successful Operations Management 23 years * Completion of call center design, process improvement and telecommunication improvements * Execution of CRM and CRM cloud migration project * Execution in Healthcare Insurance and CMS Government Operations Leadership * Consummate Service Delivery Director in Healthcare IT, Patient Accounting Software, Electronic Health Record, Meaningful Use within the Ambulatory S...
I want to become the Vice President of Customer Service for a International company, integrating old fashioned relationship building with proven strategies of up selling and Customer Retention. With increased customer satisfaction, the last step of probing for referrals becomes easier.
Ideal Companies: Selling Aerospace products
Tags for this Online Resume: management, Director, Sr. Manager, customer service, Customer Relationship Management, Itil, Network Attach Storage, Endpoint Security, Network Security, Networking, Consumer Support, Enterprise Support, Software Support, Hardware Support
Summary of Qualifications Dedicated leader with proven performance in a diverse environment. Result oriented and customer focused with proven success in motivating and building a team to reach company goals.
looking for a position where there is opportunity for growth within the company.
Ideal Companies: boxingclub.com
Tags for this Online Resume: finance
SUMMARY Results-driven operations executive with an emphasis in the default mortgage industry including 10+ years of progressive experience. A strategist with a focus on balancing operations and business growth while developing rising industry professionals to have a pipeline of talent for the future. Innovative teacher, mentor, and project leader with a knack for explaining complex topics to team members at all levels of t...
Summary: Proven record of success in the management of call center operations, producing as much as $37.8M in one year through effective leadership. Previously supervised as many as 1,200 employees, including call center managers, operations managers, QA managers, revenue assurance managers, training managers, HR personnel, and other positions, and administered budgets up to $25.2M. Directed a broad range of successful cust...
Ideal Companies: Small and medium size companies that are still hungry, nimble and with a culture of continuous process improvement. I am not attached to any specific company names. I am excited by resolving issues, building stronger business units and out performing competitors and personal expectations.
Tags for this Online Resume: AT&T, Call Center, Call Center Management, Data Security, Forecasting, Fraud, Interactive Voice Response, Management, P&L, Security, PCI Compliance Experience, Business to Consumer, Business to Business, Financial Service Programs
Tags for this Online Resume: Chemistry, Automotive, Test, Engineering, Instrumentation, Problem Solving, Problem Solving Skills, Support, Business Development, International Sales, New Business Development, P&L, Product Development, Sales, Support, Technical Support
Looking to either stay in my current field of finance management and looking at client service manager positions as well. I have been applying to both
To find a company where I can use my skills with a hands on approach