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Multi-faceted Professional with Strenths in team leadership, operations management, process improvement and financial control. Excels in seeing the big picture and cause and effect implications of business activities/decisions promoting problem solving, managing change, employee development and customer service/relationship building. Results in quickly grasping technical concepts drove frequent selection to lead Lean and Si...
Qualifications Profile * Customer Experience Transformation: Catalyst for improving customer retention that has repeatedly designed innovative new service models that expedite the resolution of customer concerns. Boosted customer satisfaction in several industries including mortgage servicing, and event management industries. * Employee Performance Improvement: Emotionally-intelligent team manager that is energized by empow...
Ideal Companies: Fortune 500
Tags for this Online Resume: Quality Assurance, Training, Audit, Call Center, Process Improvement, Quicken, Retention, Software, Team Lead, Customer Service, Management, Mortgage, Performance Management, Customer Engagement, Relationship Building
Find a long-term career where I can make a positive impact. I'm at my best when mentoring colleagues.I want to make the best use of my years of experience helping internal and external customers to resolve issues to their satisfaction. Delight the customer to achieve recommendations for future bussiness.
Tags for this Online Resume: customer service, customer service representative, Troubleshoot, Quality Control, brand ambassador, Manager, Road warrior, Repair, Install, six sigma, CNC Controller, Programmer, Computer literate, Customer Advocate, Microsoft Office, Technical Manager, Service support, Trainer, Fiscal responsibility, Profit center, Unix, Xenix, Windows, CMM, Rigger, Teacher, Photography, Machinist, Computer networking
Accomplishments Successful Operations Management 23 years * Completion of call center design, process improvement and telecommunication improvements * Execution of CRM and CRM cloud migration project * Execution in Healthcare Insurance and CMS Government Operations Leadership * Consummate Service Delivery Director in Healthcare IT, Patient Accounting Software, Electronic Health Record, Meaningful Use within the Ambulatory S...
I want to become the Vice President of Customer Service for a International company, integrating old fashioned relationship building with proven strategies of up selling and Customer Retention. With increased customer satisfaction, the last step of probing for referrals becomes easier.
Ideal Companies: Selling Aerospace products
Tags for this Online Resume: management, Director, Sr. Manager, customer service, Customer Relationship Management, Itil, Network Attach Storage, Endpoint Security, Network Security, Networking, Consumer Support, Enterprise Support, Software Support, Hardware Support
looking for a position where there is opportunity for growth within the company.
Ideal Companies: boxingclub.com
Tags for this Online Resume: finance
Tags for this Online Resume: Chemistry, Automotive, Test, Engineering, Instrumentation, Problem Solving, Problem Solving Skills, Support, Business Development, International Sales, New Business Development, P&L, Product Development, Sales, Support, Technical Support
I love to win but mostly I love a TEAM winning! I have served in several leadership roles in Retail Operations Management and Customer Service which have all shown improvement due to my hard work, tenacity and building powerful and effective teams. I am an approachable leader who provides structure, articulates clear instruction and policies, and rewards success while coaching other team members to help strengthen their ski...
Looking to either stay in my current field of finance management and looking at client service manager positions as well. I have been applying to both
To find a company where I can use my skills with a hands on approach