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Talented Manager who has more than 6 years of Customer Relationship Management experience in an executive management role. Strong management experience developing technology systems to support more than 2800 locations and 50 e-commerce sales sites while understanding and maintaining business processes and procedures. Skilled at ecommerce, B2B and B2C sales improving both top-line sales and margin by suggesting necessary cha...
Tags for this Online Resume: Firepond Contact Center, Policies and Procedures, Customer Service, Management, Distribution, Order Processing, Budgeting, Payroll, Process Improvement, Oracle Parallel Server, presentation, profit and loss, supervisor
Delivers exceptional organizational results through process improvements, change management & coaching.
Proven record of leadership, training, and development. Expertise in design and implementation of quality assurance and coaching programs. Strong facilitation, written and verbal communication skills. Recognized for business acumen process improvement. Competencies in recruiting, hiring and onboarding of staff from entry level to senior management. Ability to quickly learn and implement new technologies, policies, and proce...
Industrious and conscientious individual with a strong work ethic and positive attitude. Interacts with customers and co-workers in a pleasant and professional manner. Works well independently or in a team setting. Flexible work schedule.
Qualifications Profile * Customer Experience Transformation: Catalyst for improving customer retention that has repeatedly designed innovative new service models that expedite the resolution of customer concerns. Boosted customer satisfaction in several industries including mortgage servicing, and event management industries. * Employee Performance Improvement: Emotionally-intelligent team manager that is energized by empow...
Ideal Companies: Fortune 500
Tags for this Online Resume: Quality Assurance, Training, Audit, Call Center, Process Improvement, Quicken, Retention, Software, Team Lead, Customer Service, Management, Mortgage, Performance Management, Customer Engagement, Relationship Building
Find a long-term career where I can make a positive impact. I'm at my best when mentoring colleagues.I want to make the best use of my years of experience helping internal and external customers to resolve issues to their satisfaction. Delight the customer to achieve recommendations for future bussiness.
Tags for this Online Resume: customer service, customer service representative, Troubleshoot, Quality Control, brand ambassador, Manager, Road warrior, Repair, Install, six sigma, CNC Controller, Programmer, Computer literate, Customer Advocate, Microsoft Office, Technical Manager, Service support, Trainer, Fiscal responsibility, Profit center, Unix, Xenix, Windows, CMM, Rigger, Teacher, Photography, Machinist, Computer networking
Accomplishments Successful Operations Management 23 years * Completion of call center design, process improvement and telecommunication improvements * Execution of CRM and CRM cloud migration project * Execution in Healthcare Insurance and CMS Government Operations Leadership * Consummate Service Delivery Director in Healthcare IT, Patient Accounting Software, Electronic Health Record, Meaningful Use within the Ambulatory S...
I want to become the Vice President of Customer Service for a International company, integrating old fashioned relationship building with proven strategies of up selling and Customer Retention. With increased customer satisfaction, the last step of probing for referrals becomes easier.
Ideal Companies: Selling Aerospace products
Tags for this Online Resume: Management, Process Improvement, Quality Assurance, Medicare, Policies and Procedures, Complaints, Nursing, Auditing Projects, Operations, Appeals, Call center, NCQA, URAC, Budget Initiatives, Process Initiatives
I am a results-focused participative leader offering 25 years of progressive leadership experience in customer service, finance and operations. I am a passionate advocate for the customer and their needs. I have a keen interest in delivering quality outcomes with solutions that achieve the best outcomes for customers while improving operations, quality and efficiencies for the organization. I am certified in process impr...
Tags for this Online Resume: Quality, Quality Assurance, Quality Control, Customer Service, Management, Financial, Financial Reporting, Outsourcing, Customer Excellence, Call Center, Recruiting, Talent Selection, Leadership, Financial Clearance, Revenue Cycle Management, Marketing, Sales, Customer Satisfaction, Performance Management, Project Management, Process Improvement, Six Sigma, Customer Onboarding, Account Management, Talent Development, SAP CRM
looking for a position where there is opportunity for growth within the company.
Ideal Companies: boxingclub.com
Tags for this Online Resume: finance
Tags for this Online Resume: Chemistry, Automotive, Test, Engineering, Instrumentation, Problem Solving, Problem Solving Skills, Support, Business Development, International Sales, New Business Development, P&L, Product Development, Sales, Support, Technical Support