Areas of Expertise /Personal Strength Serve as key point-of-contact with end users across all business areas and knowledge levels to provide effective technical support and problem resolution. Administer networks and systems, manage Active Directory and Group Policies, and ensure adherence with service level agreements. Collaborative team player, adept at building relationships with cross-functional technical staff to facilitate investigation, diagnosis, and resolution of critical issues impacting business operations and productivity. TECHNICAL PROFICIENCIES Active Directory 2008 and 2012, Microsoft Exchange 2007/2010 and 2013, SQL 2008R2/2012/2014 and 2016, SharePoint 2007 and 2010, Microsoft Office 2007/2010 and 2013, PowerShell, Group Policy, Citrix, VMware, Hyper-V, Cloud Computing, TCP/IP, DNS, WMI, DCOM, DNS, NTFRS, VPN, IIS, SSL Certificates, Java

Highlights:

• Virtual Private Network
• Active Directory
• Microsoft Active Directory
• Call Center
• Cisco
• Microsoft Windows NT
• Microsoft Windows
• Desktop Computer
• Microsoft
• Security