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Kyle H

Customer Services, Outsourcing and IT Delivery Operations "Black Belt"

Occupation:

Customer Service Manager

Location:

Traskwood, AR

Education Level:

Master

Will Relocate:

No

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Leader and manager for Outsourcing, Customer Services, and IT Operations delivery with over 24 years with a large global, international Services, Hardware and Software provider. Greatest strengths include managing and leading change through process, organizational and cost improvements tied to business strategies to contribute to the bottom line. Career includes 5+ years in outsourcing services, both leading solutions development in pursuit, as well as leading account delivery on multi year, multi million dollar contracts in the Telcom, manufacturing, and ASP/SI industry verticals. 10+ years IT operations experience, including managing budgets of over $20 million annually and an Americas wide staff of over 120, leading many consolidations and transformations. Over 8 years direct sales experience.

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COMPANY POSITION HELD DATES WORKED

Hewlett-Packard (Confidential) 11/2005 - 5/2007
Hewlett-Packard (Confidential) 5/2004 - 11/2005
hewlett-packard (Confidential) 7/2002 - 5/2004
hewlett-packard (Confidential) 8/2001 - 7/2002
hewlett-packard (Confidential) 1/1999 - 8/2001
hewlett-packard (Confidential) 1/1993 - 1/1999
hewlett-packard (Confidential) 10/1991 - 1/1993
hewlett-packard (Confidential) 6/1983 - 10/1991
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SCHOOL MAJOR YEAR DEGREE

Washington U, St. Louis Electrical Engineering 1983 Bachelor Degree
Washington U, St. Louis Business 1983 Master Degree
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Highlights:

Resource Manager Outsourcing Services Account delivery Director Outsourcing Services Solution Architect Director IT Director - including customer service IT Manager Process Engineer Sales Rep

Companies I like:

Scientific Atlanta;Arris;Price Waterhouse;Gartner;Newell-Rubbermaid;Siemens

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Developed an annual Workforce plan for the organization, tied to business growth initiatives, cost challenges, and labor strategy. Included Headcount plans, location strategies and training plans to meet forecasted requirements. (Annual budget of $649.6 million for regular and $481.6 million for contingent labor). Responsible for Annual Cost of Delivery of over $100 million per year, contributing to an overall engagement margin of 39%.
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