Profile International hotelier with experience at award-winning, luxury properties including all-inclusive and vacation ownership/fractional. Creative and capable of leading large numbers of people to overcome operational and economic challenges. Able to identify and develop talented individuals, mediate, negotiate and lead complex projects including renovations and openings. Broad experience in guest and timeshare owner relations and in online marketing and reputation management. A detail-oriented, hands-on, honest and dedicated professional with a record of consistent results. 25 years in Mexico, 17 of them in the Los Cabos market. - Mexican Permanent Resident Status (Inmigrado) NUE 000000182453 - Douglas K. Dodge Cabo San Lucas, BCS Experience 624-145-7200 Hotel DIRECTOR OF OPERATIONS, THE VILLA GROUP LOS CABOS 624-145-2435 Cell GENERAL MANAGER, VILLA DEL ARCO BEACH RESORT & SPA ddodge@villagroup.com 4 PROPERTIES, 1054 ROOMS, 15 OUTLETS, MEETING SPACE, SPA, MARKET, 1100 STAFF douglasdodge@yahoo.com ACCOMPLISHMENTS 2014 - PRESENT: Led recovery from Hurricane Odile and rapid reopening of 4 hotels Led significant improvements in guest and staff satisfaction scores, and online rankings/ratings Generated consistent annual increases in revenues and profit Restructured F&B operations, including all-inclusive/meal plan, improved overall quality and sales Opened 5 new restaurant concepts, a new restaurant construction and 3 restaurant renovations Maintained Preverisk scores above 90 at 3 hotels Implemented advance check in procedure for direct hotel bookings and club members Served on Villa La Estancia Homeowners, Fractional and Financial Boards MANAGING DIRECTOR FIESTA AMERICANA GRAND LOS CABOS ALL INCLUSIVE GOLF & SPA FIESTA AMERICANA VILLAS LOS CABOS 526 ROOMS, 12 OUTLETS, MEETING SPACE, SPA, 720 STAFF ACCOMPLISHMENTS 2012 - 2014: Combined hotel and vacation club operations Worked toward important increases in timeshare sales and owner satisfaction Improved year over year GOP both years Implemented an optional all-inclusive meal plan Converted resort to full all-inclusive format with additional outlets Led Power Site inspections for groups and wholesalers Planned & coordinated 4th phase construction Earned Hotel of the Year Award 2012 Earned RCI Gold Crown and Excellence in Service Awards Earned Distinctive H Award for Hygiene for all outlets Earned AAA Four Diamond Award for Resort Earned Smart Meetings Platinum Choice Award GENERAL MANAGER PUEBLO BONITO SUNSET BEACH RESORT & SPA, LOS CABOS MEXICO CORPORATE SUPERVISOR OF FOOD & BEVERAGE GRUPO PUEBLO BONITO 635 SUITES, 18 OUTLETS, 36,000 SQ. FT. SPA, 1300 STAFF ACCOMPLISHMENTS 2001 - 2012: Planned & coordinated 5-phase construction of the resort during 8 years Earned RCI Gold Crown and Excellence in Service Awards, 9 years Earned AAA Four Diamond Award for Resort and its LaFrida Restaurant Earned Expedia's Insider Select designation Named to the Conde Nast Traveler Gold List, 4 years Named to the Travel+Leisure World's Best Places to Stay list, 3 years Earned the International Star Diamond Award for Vacation Ownership Earned the Mexican government's Environmental Protection Certificate Earned the Mexican government's Distinctive H Award for Hygiene, 9 years Earned the Distinctive T Award for tequila list excellence Achieved Green Globe Benchmarked Status Documented all operational processes at the resort (manualization) Implemented manual-based training at all levels using designated trainers Sub-divided the property for effective management in several departments Created a Call Center for handling of all types of guest needs and concerns Implemented an optional all-inclusive program reaching an AI/EP ratio of 60/40% GENERAL MANAGER HACIENDA DEL MAR VACATION CLUB, LOS CABOS, MEXICO 172 SUITES, 4 OUTLETS, 200 STAFF ACCOMPLISHMENTS 1999 - 2001: Improved registration day operational procedures Improved reservation regulations and policies for timeshare owners Participated in the division of the property into timeshare and hotel Oversaw preparations for Fidelio installation, installed Ving Card Vision system Integrated Sheraton service standards into the Vacation Club's operation Participated in the planning and construction of 42 additional timeshare units Participated in the creation of a new timeshare marketing department Implemented an online Member Service Department GENERAL MANAGER RADISSON RESORT ACAPULCO, MEXICO 218 ROOMS, 5 OUTLETS, 250 STAFF ACCOMPLISHMENTS 1998 - 1999: Led brand change from Sheraton to Radisson Renovated two restaurants, converted one restaurant to a ballroom Created new concepts in both restaurants and new banquet menus Converted former GM residence into a new Gym and Fitness Center Recovered worn clay tile villa roofs using innovative rubberized paint Contracted 10,000 banquet covers for 1999 Signed important Canadian wholesaler contract (Key Travel) Opened a Mexico City sales office Contracted out security, gardening and laundry services Expanded guest services and employee benefits including incentive plans Improved attitude and service levels among staff in general DIRECTOR OF ROOMS HYATT REGENCY ACAPULCO, MEXICO 645 ROOMS, 8 OUTLETS, 700 STAFF ACCOMPLISHMENTS 1993 - 1998: Coordinated renovation of 645 rooms, public areas and restaurants Supervised the Maintenance Department for one year Supervised the Sales & Marketing Department for one year Created incentive plans for Front Desk, Reservations and Laundry departments Created and administered productivity bonuses for Housekeeping staff Introduced 3 important energy-saving projects throughout the hotel Installed Fidelio Front Office and Fidelio F&B Market research, statistical analysis and planning for annual budget, 5 years Conducted Integrated Marketing & Communications (IMAC) course for 200+ staff Directed risk management, customer service and complaint management activities Contracted out security and laundry services Created departmental manuals and individual job descriptions FRONT OFFICE MANAGER STOUFFER PRESIDENTE MEXICO, MEXICO CITY 690 ROOMS, 9 OUTLETS, 900 STAFF ACCOMPLISHMENTS 1991 - 1993: Re-organized positions, policies and procedures according to Stouffer standards Configured and planned the installation of HIS property management system Improved check in and checkout times at the front desk Improved guest satisfaction index ratings Created the Concierge department and expanded Business Center and Club Floors FRONT OFFICE MANAGER STOUFFER HOUSTON GREENWAY PLAZA, HOUSTON, TX 382 ROOMS, 3 OUTLETS ACCOMPLISHMENTS 1991: Orientation prior to moving to Mexico Improved check in and checkout times at the front desk Improved guest satisfaction index ratings ASSISTANT MANAGER

Highlights:

• Benefits
• Call Center
• Front Office
• Housekeeping
• HYGIENE
• Management
• Market Research
• Platinum