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Charles R

Passion to deliver outstanding customer service

Occupation:

Information Technology Manager

Location:

Leominster, MA

Education Level:

Master

Will Relocate:

No

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-Seasoned information technology, business and project manager with profit and loss / cost center experience -Extensive current hands-on skills as an individual contributor and team participant -Highly motivated, self-starter, goal oriented, entrepreneurial with customer-centric focus -Excelling at problem solving, planning, organization, leading, controlling, team building and negotiations -Ability to multi-task, adjust to changing priorities with attention to detail -Desire to deliver the best customer service possible.

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Highlights:

? Delivered a new converged architecture for voice, data and video, and business applications supporting multiple schools and facilities saving 250K and significantly improving performance, stability and security. ? Began delivery of a new web site for town. Projected to save 275K in support and staff costs for town web site. ? New business professional services offering setup for Bull Express working cross organizationally with sales and marketing to build business plan. Projected revenue $9M in first year with a $1.5M start up cost. ? Engaged to salvage outsourced contract for desktop, network and server support and successfully retained $14M+ account with excellent margins. ? Delivered system and storage architecture and implementation to major health care provider resulted in breaking $1M in 2nd year for firm and savings of 500K for client. ? Administered the delivery of medical application in startup business for Wellnex, Inc. that was projected to reduce costs of complex patient care by 25% and drug field trials by 2-5%. Wellnex, Inc. acquired firm and all intellectual property. ? Management full service IT organization with cost center responsibility. Consolidated four data centers into two. Lead to $5M in cost savings. ? Administered program to automate software selection, installation and asset management for multi-vendor desktop environments. Projected to increase software revenue by 25%.

Companies I like:

I am unsure of any companies at this time that I am interested in for employment.

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Designed methodology for the migration from legacy fleet management system to new web based offering. Carried out migration of legacy data to new relational database architecutre.
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