Implementation of improved self service capabilities on customer ordering web site.
Implementation of Marketer Team Phone metrics to improve phone answering performance.
Implementation of flexible work schedule to provide more work life balance. Acquired laptops and ip soft phones to allow Account Specialist the abilty to work remotely.
Companies I like:
Oil and Gas, Financial Services, Sales
In most recent role at Phillips 66 direct supervision of a team of 6 Account Specialist providing customer service to Phillips 66 Lubricants Marketers. The major responsibilities were to insured customer satisfaction when issues arose as well as completing daily tasks to insure consistent operations to provide seem less ordering and delivery process. Also, responsible for daily management of the team including coaching, praising, disciplining, goal writing, mid year and end of year reviews.