Occupation:Customer Service Representative |
Location:Saint Louis, MO |
Education Level:High School/GED |
Will Relocate:No |
Description
My experience in customer service gives me an edge in the fast moving pace of the business process outsourcing industry and makes me an excellent asset for any employer. I have excellent people skills and work well under pressure. I have some experience managing employees from my position as a lead telemarketer and feel I work well with any team I join. I look forward to putting my best foot forward and excelling in my career.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | (Confidential) | 1/2006 - Present |
| PlasmaCare | (Confidential) | 4/2005 - 11/2005 |
| Omega World Travel | (Confidential) | 3/2002 - 6/2004 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Laclede Area R-III | General | 1997 | High School/GED Degree |
Accomplishments
Highlights:
Job Skills
Responsibilities
My duties include providing excellent customer service by building a rapport with clients and state agencies. Analyze individual case information by reviewing data accessed by investigative telephone calls and document images and using the details provided by the client to interpret state laws and regulations in response to unemployment claims. Initiate timely telephone calls, faxes, or emails in order to respond to unemployment documents by deadlines assigned. Verify and analyze client information stored on PC before calling clients or state agencies. Investigate and resolve client concerns. Complete additional functions in order to meet the goals of the department.
