Description
Respected leader with strong business acumen, specific expertise in help desk, technical support, mortgages and project management. Proven ability to lead and develop staff. Experienced in organizing and directing work efforts of cross-functional teams and customers to produce quality and timely results. Passion for customer service and proven ability to communicate and inspire others to demonstrate strong customer-centric behavior. Adept in organizing, planning, prioritizing, multi-tasking, implementing process improvement projects and leading efforts to build a high performance culture. Proficient in many applications used to optimize technical support/call center team performance.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | IT Manager Central US and Gulf Coast Regions | 6/2006 - Present |
| Contractor | Technical Support Contractor | 8/2005 - 6/2006 |
| Wells Fargo/New Century/Interbay Funding | (Confidential) | 6/2003 - 11/2004 |
| GTE/Verizon | Technical Support Manager | 3/1998 - 4/2003 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Western Governor's University | Information Technology | 2008 | Bachelor Degree |
Social Media
| TYPE | TITLE | URL | DESCRIPTION |
|---|---|---|---|
| Book | Who Moved My Cheese | media url | Fable on dealing with change |
Accomplishments
Highlights:
US Army NCO. Was IT Manager for Texas and within three months provided opportunity to Manage Central Region consisting of seven states.Companies I like:
Google, Netflix, Verizon, Fed-Ex, Yahoo, EDS, Perot Systems, Microsoft
Job Skills
Keywords
Responsibilities
