Widely experienced professional with a strong record of increasing sales and operational efficiencies, developing and implementing complex processes and associated matrix training programs and eliminating work bottlenecks who delivers outstanding results through the ability to provide visionary solutions.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	12/2006 - Present
Fidelity National	(Confidential)	12/2003 - 12/2005
Verizon Wireless	(Confidential)	10/1997 - 5/2002
MCI Communications	(Confidential)	10/1994 - 11/1996
Sprint Communications	(Confidential)	10/1977 - 5/1993

SCHOOL	MAJOR	YEAR	DEGREE
Eastern Kentucky University	Marketing Communication	1974	Bachelor Degree
Lone Oak High School	General	1969	High School/GED Degree

Highlights:

? Restructured the call center environment to concentrate on employee development and morale which improved attrition, attendance and performance. ? Implemented innovative "clipboard" training program that allowed regular training for associates while at their stations eliminating most need for classroom instruction. ? Implemented weekly staffing chart through IEX that detailed staffing needs per half hour intevals for daily planning. ? Developed a “total company” marketing / sales public relation program to present corporate image and product by means of strategies involving print and electronic media, staff development, speakers bureau and employee incentives, resulting in a 200% decrease in promotional expense. ? Directed the implementation of multiple billing systems training for sales representatives, eliminating the need for separate work units to handle the calls.

Companies I like:

AT&T Johnson & Johnson Brighthouse Embarq

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Marketing
• Budgeting and Efficiencies
• Training and Development
• Business Development
• Quality Control

? Developed sales incentive programs for call center through call-type for costing and training, increasing sales as much as 50%.