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JR H

the call center guy

Occupation:

Customer Service Manager

Location:

Franklin, MA

Education Level:

Bachelor

Will Relocate:

No

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Great communicator on what is important in a call center operation

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COMPANY POSITION HELD DATES WORKED

Maximus (Confidential) 9/2005 - 3/2007
C4 (Confidential) 12/2003 - 8/2005
AT&T (Confidential) 4/1980 - 11/2003
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SCHOOL MAJOR YEAR DEGREE

UConn Business 1977 Bachelor Degree
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Highlights:

Experience in Health Care and Financial Services Contact Centers from my recent position of Director- Contact Center Performance at Maximus? Operational Excellence – extensive focus on Best Practices and Benchmarking all Contact Center operational components? Agent Life Cycle – in depth understanding of the human resource requirements for success in the Contact Center environment? Educational philosophy – taught strategy, leadership, technology and customer satisfaction curriculum at AT&T’s College of Call Center Excellence for three years

Companies I like:

AMEX, USAA, Fidelity

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CollapseResponsibilities

call center operations, call center performance
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