Established first class IT Service Delivery organization with continuous improvement baked in
Implemented ERP, CRM, Route Optimization, Mobile Field Service, and several custom apps
Led 12 data integration projects resulting from mergers and acquisitions often involving non-structured data
Delivered efficient IT Services that facilitated 60% company growth, while increasing headcount by only 12%
Designed and implemented robust disaster recovery solution based on VMWare, and NetApp solution
Implemented ShoreTel VOIP telephone system throughout the enterprise
Implemented MS Dynamics Great Plains (ERP)
Implemented MS Dynamics CRM for Sales Support
Implemented Servigistics - Command Center / Field Service Routing (Dispatch control module, and Route optimization)
Implemented Servigistics - Mobile Field Service Application (hand held computers for service technicians)
Integrated all of the above applications to provide a seamless experience for users
Extracted data from all above systems to support a simplified Customer Inquiry System "eLedger"
Implemented ETL process to establish Data Warehouse for Business Intelligence (Cognos)
Designed and implemented the following custom applications:
Universal Location Setup system – guarantees address accuracy and geo coordinates
Contract Management application – handles unique customer contract relationships
Collection Route Scheduling System – generates efficient collection routes
Automated Counting Room – attached to Coin & Currency Counting machines – generates database entries
Commission Calculation / Payment system with integration to outsourced check printing vendor
Customer inquiry system (eLedger) – provides 360 degree customer view
Companies I like:
NAMM California, ADP, ESRI, Amazon
Sr. management position responsible for providing information technology services in alignment with the needs of the business
Define and solve user requirements
Develop and implement computer applications and solutions.
Direct management of IT operations
Provide strategic technology leadership to ensure value-based IT service delivery
Partner with management team to align company information technology with strategic direction.
Designs develop and implement comprehensive, computer based information
Ensure proper maintenance of hardware and software
Ensure that data is secured through proper back-ups, and data recovery strategy
Oversee operational security and compliance practices
Build, train, and develop IT staff and manage their performance
Plan IT projects to meet company objectives
Evaluate and implement IT procedures and equipment for maximum efficiency and cost containment.
Develop and maintain Disaster Recovery Plan.