Seeking management responsibility with an organization where demonstrated skills in marketing, administration, and sales can be translated into improved growth and profitability

Highlights:

15 years experience in sales operations/marketing environment, including healthcare, mortgage, consumer lending and insurance (business-to-business) Built solid reputation for effective leadership by implementing “best practice” techniques, overseeing business goals, protocols and functions Oversaw program development and implementation of Medicare Part-D Open Enrollment launch (BlueCross/Blueshield NJ) Revamped the Quality Assurance department establishing best practices to ensure adherence of company and client quality objectives and standards Managed the fourth largest lending mortgage company ( H&R Block Mortgage) and increased and exceeded client’s overall revenue and sales objective during 2005

Companies I like:

Pfizer, Raymond James, Gentiva Healthcare,

• Program Manager
• Senior Client Service Manager

Spearheaded all aspects of managerial support, including communication, troubleshooting, overseeing daily operations, training, documentation and conducting personnel management Continuously achieved designated profitability and market share growth goals. Partnered with cross-functional teams (client relationship, database updates, financials, strategy, and deliverables) to issue a high quality database deliverable, mapped to client's expectations and database marketing goals Established and maintained and effective client relations with federal, state, and local agencies involved in obtaining healthcare assistance and patient advocacy representation Communicated client expectations to all internal departments; sales and services, quality assurance, finance, Information Technology); implemented and trained staff on new and existing campaigns, delivery of sales performance objectives, developed performance metrics, and conducted on-going assessments of program success Oversaw live production and testing of SBC business-to-business and consumer voice and data products to ensure the success of program launch Responsible for managing and overseeing a diversified spectrum of inbound and outbound teleservice clientele in industries ranging from insurance, utilities, financial services, and healthcare