Description
Dear Hiring Manager, I have ten years of diversified, progressive IT experience in technical support working for PDI DreamWorks Animation, Monster Cable Products, EA Sports, and The Orphanage as the Sr. Desktop Helpdesk Support Technician, providing executive, remote and personal support. I have also worked as an Assistant Technical Director on the Disney hit motion picture A Christmas Carol for Image Movers Digital. My responsibilities include new hardware and software upgrades and deployments, including desktops, laptop support for PC’s and Mac’s, plus creating and maintaining images. In addition, I have experience troubleshooting security issues, and managing server backups for media off-site tape rotation using Veritas Backup Exec. I have hands-on experience supporting Microsoft 2007, Windows 2000, XP Professional, Linux, Mac OS 8.0/9.0, and OSX. I have extensive knowledge and experience working with TCP/IP protocols, DHCP, DNS, and Windows Active Directory. My experience as an Accounts Manager prior to joining the IT team exemplifies my customer service skills and adds to my ability to provide support for multiple teams in a demanding environment. My progressive roles at these companies demonstrates my ability to provide quality work, integrate new skills, and provide creative graphics and multimedia support, while also providing technical support for the IT team. I welcome the opportunity to discuss your needs, and how I may share some of my skills. Sincerely, Greg Gibson 415-509-3528
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