Forward thinking leader that combines front line knowledge with executive management experience to deliver a multitude of loyal customers

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	2/2001 - Present
Southwest Airlines	(Confidential)	9/1983 - 12/1999

SCHOOL	MAJOR	YEAR	DEGREE
Embry Riddle Aeronautical University	Aeronautical Science	2000	Master Degree
Texas Tech University	Economics	1992	Bachelor Degree

Highlights:

Started as a ramp agent at SWA, worked my way into management, corporate recruiter, Assistant Station Manager, Manager of Customer Servicess. At DFW started as a Terminal Manager and was promoted to Assistant Vice President of Customer Service. Won several awards, the latest being "Best Airport in the Americas - Customer Service"

Companies I like:

Southwest Airlines, BNSF, Verizon, , City of Fort Worth, Airports

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Executive
• Leader
• Innovator
• Director
• Vice-President
• President

Presently lead a team of 6 general managers that oversee the guest experience through the 3rd largest airport in America. Involved with the overall experence of our guest from the curbside to the gate (including sights, sounds, feel, time and TSA)