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Dennis L

Customer Service Representative - 20 Years of Experience - Near 10309

Occupation:

Brokerage Clerk

Location:

Staten Island, NY

Education Level:

High School/GED

Will Relocate:

YES

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SUMMARY OF QUALIFICATIONS * International and Domestic Securities experience, with a broad understanding of the diverse aspects of the firm and the financial services industry as a whole. * Skilled in maintaining flexibility, resourcefulness and an entrepreneurial spirit. * Self-directed and effective in taking initiative. * Dedicated and enthusiastic, able to provide excellent service and develop ongoing, profitable client relationships. QUALIFACTION HIGHLIGHTS * Facilitated International delivery and receipt of securities by instructions and matching contra-brokers settlement instructions through Euroclear and Citi-Bank's local market system. * Maintenance of customer files for multi-currency trading. * Balancing all Custodian and Cash accounts for all foreign currency movements and balances. * Communicating with branch offices, correspondents, and affiliates concerning inquiries and clearance issues on a daily basis. * Monitor FX transactions liaise with various clients, traders and various internal teams to ensure settlement of trades in a timely manner. * Remaining in constant contact with various brokers on the street in order to settle trades in a timely manner and avoid potential market exposure on unsettled trades. * Responsible for all outgoing buy-ins, issuing of buy-ins, and research of rejected buy-ins * Monitored aged fails for potential market exposure/Short side sells. * Monitored and settled broker to broker failed buy and sell trades to minimize exposure to firm. * Entered market orders on defaulted trades. * Reconciled and monitored buy-in market action trading account. * Liaise with various branches on potential market exposure on failing aged trades due to short customer accounts. * Maintained daily contact with contra brokers, middle office settlement agents, customers, and other departments within the firm on a daily basis. * Monitored daily loan activity and processed buy-in notices through Depository Trust Company (DTC). * Submit Continuous Net Settlement (CNS) buy-in orders from the sales department and monitor shares throughout the day * Execute orders, research and follow-up on trades that are being DK'D by contra brokers. * Monitor and process daily stock loan billing and rebates. * Compiled and reconciled daily, weekly, and monthly reports using Excel and Access, including reports for daily deficit, fully paid, and potential buy-ins, Prepare weekly MIS reports. * Reconciled stock loan buy-in account, issued defaults on loan terminations, and issued CNS buy-ins for Stock loan cover. * Responded to inquiries from varied sources regarding potential market exposure on trades still failing. * Reconciled various suspense accounts, researched and resolved illogical positions regarding stock record breaks.

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