Technical Trainer, IT Administrator

Proactive, resourceful Trainer and IT Administrator with comprehensive IT experience, SUMMARY including 15+ years at the Federal Reserve Bank of New York. Committed to helping organizations achieve maximum benefit from their IT infrastructure investment, through thorough user training, meticulous system administration, responsive technical support, and on-time/budget project deliveries. Trained and highly knowledgeable in security issues. • Delivered technical Microsoft Windows 7 and Office 2010 instruction to class sizes ranging from 20-50 participants, as well as one on one individual sessions focused on the customer needs. • Intuitive and analytical, assessing technical challenges and developing fully thought-out solutions that result in improved performance and customer satisfaction levels. • Skilled at customizing documentation and presentations to effectively communicate with diverse audiences and all levels of end-users. • Consistent, well-organized and a dependable performer with the flexibility to adapt to constantly shifting priorities. Approach every task with enthusiasm, a positive attitude and an acute sense of urgency. • Developed and facilitated training programs and coordinated with sales and training managers for computer training of software applications.

Technical Trainer

New York, NY