I am currently a Quality Control Specialist and have been for the last 4 years. I have been in the auto insurance business for over 14 years now. I have worked mostly in underwriting but have held several different positions. Data Entry department manager, File Room manager, HR assistant, Claims customer service, Customer Service, Solicitor and currently Quality Control Specialist. My current position entail internal and external auditing, handle all department of insurance complaints, training, employee morale, writing the department newsletter and other duties as required.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	6/2006 - Present
Affirmative Insurance	(Confidential)	2/1995 - 6/2006
A-Affordable Insurance	(Confidential)	3/1993 - 1/1995

SCHOOL	MAJOR	YEAR	DEGREE
Sunset High School	General	1985	High School/GED Degree

Highlights:

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Quality Control
• Underwriting
• Personal Auto Insurance

Presently conduct employee call audits. Involved in training classes: I do research used to create class materials specific to our employees. Also part of the events committee and am involved in motivational events as well.