Occupation:Customer Service Manager |
Location:Columbus, OH |
Education Level:High School/GED |
Will Relocate:YES |
Description
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| (Confidential) | (Confidential) | 10/2004 - Present |
| Aetna | (Confidential) | 9/2001 - 10/2004 |
| Aetna | (Confidential) | 8/1999 - 9/2001 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Lancaster High School | College Prep | 1994 | High School/GED Degree |
Accomplishments
Highlights:
Assisted with quality turnaround for local office in '05. Coached many people and trained many classes on important processes. Personally trained quality staff loacally and nationally on the Continuous Quality Improvement process. Able to manage one account while still being able to focus on process improvement.
Keywords
Responsibilities
I am a plan sponsor liaison for one of our clients. I also perform root-cause analysis around claim processing errors and implement performance improvement plans to stop recurring trends.
