Certified Desktop and Network Technician

Industry:	Information Technology
Occupation:	Help Desk Specialist
Ideal Companies:
Education level:	Associate
Will Relocate:	No
Location:	Westminster, MD

4/2008 - Present

(private)

Individual Contributor

• Install software and security updates on Windows 2003 servers. Set up and configured websites using IIS. Management and backup of SQL Server databases. Test website functionality and security • Test website functionality and security

2/2008 - 4/2008

Infinium, LLC

Individual Contributor

• Ran software installation package after upgrade; assisted with rollout Swapped out machines and various peripherals Documented and scanned old and new asset information

7/2007 - 12/2007

Cattail Creek Country Club

Manager

• Maintained local area network, Ran cash register, Managed concession area

4/2006 - 5/2006

RCM Technologies

Individual Contributor

• Ran Sysprep and installed various software packages to Dell GX520's via NAS.

6/2005 - 6/2007

Fresco Deli

Manager

• Maintained store computers, Ran cash register, Managed stock & inventory

7/2004 - 6/2005

Lockheed Martin / Center for Medicare and Medicaid

Individual Contributor

• Installed various hardware and software for company-wide refresh. Responded to and resolved trouble tickets for the helpdesk. Configured and troubleshot MS Outlook after company-wide push.

7/2003 - 7/2004

University of Maryland Medical System (UMMS)

Individual Contributor

• Prepared APs for wireless network updating Operational Firmware & Boot ROM of devices using Enterasys AP Manager Survey floors of hospital test signal strength, determining future location of each AP using the Enterasys Client Utility. Documented AP locations on a floor plan for the installation crew. Configured the APs using HyperTerminal assigning IP addresses, setup encryption with appropriate management permissions. Used Ethereal 9.12 for packet analysis and to view local network traffic. Used NMapWin 1.3.1 to find security holes on the network.

3/2003 - 7/2003

Social Security Administration

Individual Contributor

• Performed rollouts, upgrading network environment from Token Ring to Ethernet Configured network printers.

9/2002 - 2/2003

University of Maryland Baltimore County

Entry Level

• Set up classroom computer systems using Norton Ghost 6.0. Multicasting. Assisted students in preparation for all areas of the A+ Certification exam. Set up Advanced Server, Oracle, 3DSMax, Combustion, Microsoft Office. Replaced internal drives, cards, and motherboards; Upgraded BIOSes. Performed tape drive backups.

2003

Certification Degree

Carroll County Community College

• A+ Certification

2003

Certification Degree

Carroll County Community College

• Net+ Certification

helpdesk, pc support, desktop support, computer technician, help desk, network support, ghost, Windows 2003, Active Directory, Microsoft Office